Hardee’s — Restaurant in Decatur

The pictures on this review illustrate what I received when I ordered and paid for a "prime rib and cheddar Angus thickburger" ... $8.71 for what was represented on the menu picture as a hamburger patty piled high with thin sliced prime rib and melted cheddar cheese on a bed of grilled onions. Sounds delicious right? The picture looked even better than my description on its own placard displayed as a "new" menu item, prominently adjacent to the typical items. Now, I've had both Carl's Jr and Hardee's at different locations over the years, and have consistently been pleased with my order. In fact, I've come to expect an overflowing and succulently messy sandwich in the box. In the 90's Carl's Jr marketed the fact that you couldn't eat one of their sandwiches without dripping condiments everywhere. That may not sound appealing to some, but I love a messy burger. Before I opened this sandwich, I even grabbed extra napkins knowing that I would be challenged to keep melted cheese and prime rib au jus from getting all over my desk. Looking at the pics of the product from this location, you can imagine my disappointment. To be fair, Ashley, the cashier, was exceptionally friendly and polite and I'm certain had no idea that she was handing me such a disappointing specimen of a burger. The flavor and doneness of the burger were acceptable, but did not make up for the lack of "prime rib and cheddar" that was advertised. I will not be returning to this location and I recommend to anyone else considering a quick lunch in Decatur that you continue on to the nearby Jack's or Arby's....

I went to this Hardee's specifically because it was on my way to work and I was sent coupons in the mail. I went through the drive thru and was greeted promptly and courteously. My order was taken and I was on my way to pay. Again great customer service, my coupon was taken with no issue and I was on my way. Got to work and that is where my great experience ended my Frisco breakfast melt was two pieces of dry white bread with ham and egg no cheese no melt no nothing. I also ordered a large sweet tea. Recieved un sweet. This is always a issue with drive thru. Was it worth the 80cents I saved to get a bad a bad sandwich. And a undrdrinkable tea....

They made my wife wait, on purpose, over 40 minutes when she ordered a plain Hamburger. She went inside to place the order to make sure they made it plain (just bread and patty) for our autistic son. When they served the order, they gave us a regular hamburger. We asked them to give what we ordered, so they made us wait again another while, just to give us another burger with cheese. The woman at the counter, and the Manager were rude, offensive and extremely disrespectful. When we ask them to change the regular burger for the one we ordered, the woman throw a tantrum and yelled. Worst customer service ever. No wonder why nobody wants to work...