Panda Express — Restaurant in Dedham

When I arrived to pick up my mobile order, it wasn't ready as it was "lost". I was instructed to get in line as if I was placing a dine in order to ask someone else about my order.

This issue escalated to the cashier giving me an attitude as I was trying to resolve the issue. I asked to speak to a manager and there wasn't one present. I asked for a shift leader and matters became even worse.

Kin, the shift leader, disrespectfully spoke to me full of anger and rage. He said, "there's no slip, so we can't make your order". While saying this, he gave me an intense glare full of anguish. Disgustingly disrespectful. Not once did I disrespect any of the workers.

This experience was truly unacceptable. Extremely poor customer service, highly unprofessional, and unorganized. No one apologized for their mistake.

This is my first and last time placing a...

The lady working the counter had a bit of a attitude and a weak greeting. I walk in she’s testing the food temps on the line and doesn’t acknowledge me at all just looks up at me. Seriously I wasn’t sure if she was taking my order or if I should wait for the other person working the counter to come over. I just started ordering my food at that point. She had a attitude the whole time like I was bothering her. The chicken teriyaki on the line looked rather dry and she was so stingy with the extra teriyaki you’d think it was coming out of her personal paycheck.. the other counter worker was amazing friendly and great when my wife ordered. The food was pretty good and on par for Panda Express. Besides the attitude all around...

Customer Service is horrible. IK was the guy serving me and he barely acknowledged my presence. His attitude was as if he didn’t want me in there. He blatantly ignored my child asking him for a drink and then started talking to the white woman behind me all nice and proper but couldn’t even give me or my daughter a response as we are talking to him. I am utterly disgusted by how me and my children were treated. If we didn’t drive for 30 mins to get walnut shrimp I would have canceled my whole order. I will NOT be eating here again, thanks to you ignorant unwelcoming staff! I even asked him what his issue is and his response was “I deal with multiple customers at...