Bliss Hookah Lounge and Bar — Restaurant in Delaware

I came here once before after finding the place on Google, so I decided to come again. 1st time service was pretty good. This time, the service was only good when I first walked in.

ATP I've been sitting here waiting for anyone to offer service for over 25 minutes and I keep getting ignored for larger groups. The owner and/or manager has helped the group (I didn't want to move for, who are sitting across from me) several times, while avoiding 4 attempts to get his attention. I damn near had to wave the poor waitress down to get a second set of coals while another server is walking around changing coals for literally everyone else. Guess what, the male server came back out and again served the group across from me... still just sitting here being ignored. I mean, they won't even make eye contact. I would just get up and walk out, but that would be a crime. Guess I'll find somewhere else to go.

**At this point this man has to be blatantly ignoring me. The music went off so there was no excuse of he didn't hear me to be given. Fyi I'm not being loud or rude or belligerent. I'm being super patient. I'm only here once/month (Army) and I like to find my local spots and stick with them.

Amaya was very apologetic. She literally went up to him to ask what's up. He came over after that to apologize, saying they are busy. I'm usually quick to accept an apology and move forward, but my heart didn't feel the sincerity. I won't be back. Customer service is high key for me.

Update The owner came back and said my 2nd drink is on the house. That makes it a little better because that's what I would have done initially. I appreciate the gesture so I'll add a star. I'm still going to continue to explore the area to find "my spot."

**Ok... 1 more star because Amaya is also big on customer service. Awesome young lady! She said everyone really is nice and accommodating and she honestly believes I wasn't being ignored on purpose. I'll give it another shot because of the young ladies I've encountered here both times I visited. Keep them!

** Manager came over again to express his apologies a second time. I felt it this time. 😅 I appreciate it. Look, I look young, but I'm old and I spend time reading reviews for literally everything before I even step foot in a place. 3rd time's charm. I'll give it...

The service here has become unbearable! There is literally one taller girl who actually does her job. The rest of the hookah girls are not attentive, lazy, rude, and the attitude they give is disgusting.They all just sit there on their phones smoking hookah (dont even check on you). Any request for service is met with the worst attitude you can imagine. Its as if you are deemed an “issue” for asking them to do their jobs. Asked the bald head girl for coals, waited 25 min and asked again saying “i have been waiting 25 min and i havent gotten coals so i cant enjoy the hookah”. She looked me in my face, rolled her eyes and went and sat down. Then there’s a girl who just sits with her boyfriend, smoking hookah and eating food the whole time. I walked up to her to voice my concern for the coals and she didnt even look up from her phone. Just said “i dont know how much longer” and kept scrolling instagram. I cant understand for the love of God why its an issue to ask for coals at a HOOKAH lounge (now multiple experiences) . Hate to leave bad reviews but this place is in need of an immediate staff change. If you want people to come regularly to your establishment, you need workers who do their jobs. Its just such a bad attitude from all of them and I can no longer give this place my money until the staff is changed. Sittin on cheap sofas, i would expect to atleast get better...

Bliss is my go to spot for drinks, hookah, vibes and fun. I’ve been with a large group, just by myself, or with a friend they always provide the best service.

They offer diverse drink menu, hookah options and combos, allow you to bring your own food/deliver to the door, some days there are in house catering menus provided by local chefs and establishments. The live DJs on the weekends always make the room expand into a dance club. They host game days, holiday events, karaoke, and niche events (check their instagram).

Ny is outstanding and makes the atmosphere entertaining, fun, while also providing the best drinks and knowledge of the best hookah combinations. Slim is also great, with her infectious personality and is always eager to check in and make sure the next round of drinks are coming. All servers are great and enthusiastic especially when the DJs get the music and vibes going.

Pricing on hookah and drinks are great and won’t hurt your wallet, drink responsibly!

Bliss always has outstanding service and great vibes. Check them out and be ready for a great time. I recommend the happy hours and the weekends...