Domino's Pizza — Restaurant in Delaware

Dominos in general can be good, but this one is not. Multiple orders from here the pizza will be in the oven immediately after the order, just to sit under a heat lamp forever. This order was the last straw, where we called to ask where our order was after waiting an hour with an estimate of 30-40 minutes. They said that it’d be another 30-40 until a driver got back to get our pizza, then about that again to deliver it. When we said that the order would be cold by then they gave us trouble about remaking it, and tried to convince us that the pizzas/ rest of the order sitting under heat lamps for over 2 hours would be fine. Also, this store recognizes the number you call from, and if it’s the same one as the number on the account of a recent order, they won’t answer. We had to call on another phone because I literally can’t call dominos with my phone since the account has my number attached. They immediately answered hers, but leave me on hold every order I place. This place has the worst customer service, and we only tried to stick it out because the free pizzas kept coming in. But waiting 2-3 hours for cold pizzas and people who can’t even answer phones is ridiculous. I could drive there and make my own quicker. This dominos needs to...

Just ordered today. NEVER RECEIVED MY ORDER! Text said the driver was pulling up so i went outside. NO ONE drove up my street! Called them immediately and no one answered! Called a second time and got a recording that said the call was being forwarded to a manager and NO ONE ANSWERED! On the phone now for the 3rd attempt AND THEY DON'T ANSWER THE PHONE! I WILL dispute with the charge with my bank, leave a bad review everywhere i can, tell everyone NOT to go there and NEVER get Dominos again!! I would add that my instructions advised to set it on the wood stool by my door and NO ONE else around here has a wood stool so if the delivery person didn't see a stool then they should have know they are at the wrong address! And it's not that hard to read street signs and apartment numbers on the building. Clearly they made zero effort. UPDATE: the food was later located sitting ON THE GROUND in front of someone's door two streets over! I finally reached someone by phone that evening and she sent a replacement order so i got it 5 hours too late!...

When you call the number someone in a call center from who knows where answers and is SO confused on anything you ask. I wanted to place 2 large pizzas for pick up at a later time in the day (so placing a future order) and she told me “the only time they have available is 11:45pm” ummm it’s 5pm on a Wednesday how is that possible. I eventually ask to be transferred to the actual store because clearly she’s confused and she hangs up on me. I call back and get the same lady (named Rebecca) and ask her to be transferred to the store and she does but the phone is breaking up so bad it takes 10 minutes to place it because I can’t hear what the guy is saying. He was super nice though and got the order placed for the proper time. I just don’t understand why a call center with people who don’t know what they’re doing is taking phone calls for Domino’s in Delaware Ohio? Did anyone else have this experience or was it just me? I can’t find anything online about a call center taking orders for the store. Just...