Starbucks — Restaurant in Delaware

I do not go to Starbucks often but I went twice this week. Thursday (4/10) I got a special drink with sweet cream cold foam. They didn’t put the cold foam on top and the guy at the counter told me they were out of cold foam…I know how to make cold foam I know how they make it I have watched I am not stupid…so I explained to him that it’s very easy to make if he has milk and the frother behind him. After staring at me for a good 20 seconds (which felt like forever) I just told him to give me the drink. It didn’t taste good because the sweet cream cold foam wasn’t on top so I dumped it. Today (4/11) I ordered ahead a cherry chia latte. When I went through the drive thru the gentleman at the window just stood there leaning against the counter while my drink just sat there. Another worker just came in for her shift and she was putting on her apron and what not. After the gentleman took another drive thru order, he was still leaning next to my drink,he motioned to the girl who was waiting for instructions, pointed at me and said she is waiting on her drink it’s right there you can give it to her. I sat there for 4 min waiting on my drink, AND IT WASNT RIGHT!!! There was barely any chia tea in it it was so white it looked like an albino person that had never seen the sun. I was so livid I didn’t go in the store, plus it was pouring down rain. I’m not planning on going back it was such a...

Extremely Disappointed – Not the Starbucks Experience We Know and Love

My husband and I stopped at this Starbucks during a 13-hour road trip, excited for a quick break and the comforting coffee we always rely on from your brand. While he ordered through the drive-thru, I went inside to use the restroom. There were customers seated in the lounge area, so the store appeared to be operating normally.

Unfortunately, the experience quickly went downhill. One restroom was marked “out of order,” and the other was locked. When I asked the staff, they said both were unavailable. I explained that I really needed to use the bathroom, and the young lady at the counter coldly told me to “go to the waffle place across the street.” I was shocked by how dismissive and unhelpful that response was.I returned to the car feeling frustrated, only to find that the two macchiatos we ordered tasted awful—completely off and nothing like the quality we’ve come to expect from Starbucks.

This visit was a huge disappointment. We’ve always loved Starbucks for its consistent quality and welcoming service, but this location fell far below those standards. I truly hope this feedback helps improve the service and uphold the values your brand...

My reply to Starbucks (Owner): I did ask them to remake it and was told that's just how the machine is because it's new. They offered to fill it up with regular cold brew or espresso. That was kind. So for $6 I can get foam and regular cold brew, when I could just get a full cup of cold brew for half the price? I'm good. I'll drive the extra 20 minutes.

Update: I contacted Starbucks customer service, like they suggested and the can text replied to my first review and it was absolutely nonsense No one cares at that headquarters. Oh and by the way, they still pour a cup of foam with a little bit of nitro at the bottom months later. This place needs to be shut down or run by a new person. I now go to Capitol station or North Dover to get a real cup.

Previous review. I used to order the cold brew nitro. Then the machine went down for a while. Since the new machine has been installed I now get 1/3 liquid and the rest foam. I've called several times to ask about this and keep getting excuses like it's the machine and they can fill it up with espresso. But this is nonsense. Who doesn't know how to pour a cup...