Braum's Ice Cream & Dairy Store — Restaurant in Denton

If you’re planning to stop by Braum’s for breakfast, let me save you some trouble and lower your expectations right now—especially if you’re considering their so-called “Grande Burrito.” Let me tell you, there’s absolutely nothing grande about it unless we’re talking about the size of the disappointment.

I ordered the “Grande Burrito” expecting a hearty, satisfying breakfast. What I unwrapped instead was a sad little roll-up that could barely qualify as a snack. I genuinely thought there had been some mistake, so I approached the staff to point out the glaring discrepancy between what was advertised and what I received. Big mistake. Instead of taking a second to even look at the pitiful burrito I was holding, I got a stock explanation about how they use “standard measurements” to make their food. No apology, no attempt to investigate—just a brush-off as if I’d been wasting their time by expecting a decent portion for my money.

Still feeling short-changed (and hungry), I called the store later to speak with a manager. Surely someone in charge would take this more seriously, right? Wrong. The manager delivered the same robotic spiel about “standard measurements,” showing zero interest in actually addressing the issue. Did they ask for details about the burrito? No. Did they suggest any way to make up for the disappointing experience? Nope. Did they even bother to ask for my contact information to follow up? Absolutely not. The message was loud and clear: “We don’t care, and neither should you.”

This experience left me with some burning questions:

If this is what Braum’s considers “grande,” I’d hate to see what they think “small” looks like.

Do they train their employees and managers to handle complaints, or is dismissiveness just the house policy?

How long can a company treat its customers like this before they decide to stop coming back?

Let’s be real here: this isn’t just about one tiny burrito. It’s part of a larger trend in the food industry—shrinkflation. You know, where they quietly reduce portion sizes while charging the same price (or more). It’s the corporate version of a pickpocket, only they’re smiling and handing you a receipt while they do it. Braum’s seems to have embraced this trend wholeheartedly, and they don’t even have the decency to pretend otherwise when a customer points it out.

For a chain that markets itself as a purveyor of quality and value, this felt like a bait-and-switch. Braum’s could have at least made an effort to resolve my complaint—offering a refund, a replacement, or even just an acknowledgment that my experience mattered. Instead, they seemed perfectly fine letting a customer walk away frustrated and unsatisfied.

If you’re thinking about stopping by for breakfast, do yourself a favor and think twice. You might be better off picking up a frozen burrito from a gas station—it’s cheaper, and at least you’ll know what you’re getting. As for me, I’ll be steering clear of Braum’s until they figure out how to treat their customers—and their portion sizes—with a little more respect.

Two stars, only because the...

Went through the drive through while busy they gave my food to the car in front of me during this situation we were in the drive through and heard who i later find out was the manager say pull the car (because she gave the food to the wrong customer) the window was wide open and she looked me dead in my face. The guy told me to pull up so i did. I waited a min then got out the car to talk to the manager. i just thought as a manager you would have the common courtesy to apologize when you lock eyes with me in the drive through. She verified i got my food from Jose which i did then said ma’am we just ran it out what else can i do for you after seeing the lady who said to pull the car was the manager i asked heard the conversation about my food i just was wondering if your the manager why didn’t you apologize or say anything. She said “you want an apology” before i could finish. She said I’m sorry we got it out as fast as possible and i said that’s not this issue I understand that it isn’t your fault but the guy already almost got out order wrong I had to correct him then the second window for payment is open without anyone saying anything I was charged for a whole desert I asked them to cancel at the window. She then proceeded to take my ticket before i could finish and ask do you want a refund? I said if you want to give me a refund sure she walks off as I’m still talking i just wanted to say i understand you are busy and after finishing out she was the one who made the mistake i just thought you would have acknowledged the fact that i can hear you because you looked at me and no apologies were made until after i got in the building.

I said but it’s okay yall are clearly getting yalls asses handed to you and she says loudly “ma’am you don’t have to cuss and if your going to cuss you can leave”. I said Ma’am clearly you didn’t hear me right because I’m not upset i just stated clearly yall have too much to handle and stated yall are getting yalls asses handed to you” she puffs then asks if i needed a receipt because they have to keep the original one i said no i don’t and she said NO and i said NO THANK YOU! and left.

I just feel like all of that was not necessary when you as a manager she could have stated her wrongs and keep the business going. Not create a whole situation out of nothing. Sorry you were having a bad day and clearly I was just the icing but you need to be retrained if you are going to continue to work in customer service. Shorter long blonde hair night shift...

I am very sad to post this. I am a regular customer and usually come here on my lunch break but this absolutely was the worst experience I’ve ever had. I have a pretty decent sized family so I decided that braums was a good quick cheap place to eat. I decided to get 4 bags of burgers which are $6.25 without tax each. we decided we wanted lettuce and tomatoes on them, but they didn’t say how much extra it would be. Once I asked they said they would have my total at the second window. There was a very long line that was moving slow, so by the time I got to the window they had made my food which would have been great unfortunately they again didn’t tell me how much the burgers would cost. Once they told me the price ($65.23) I was absolutely shocked. I asked to see a printed receipt to see the price break down but they refused and said they didn’t know how and they didn’t want to get their manager. Keep in mind 4 normal bags of burgers cost $25 before tax… they basically explained that I was paying the extra cost for the “deluxe”. When I refused to pay that much ($40) for lettuce and tomato the manager finally walked over (huffing, puffing, and scoffing) obviously having to make a scene about them already making the food and it wasn’t their fault the guy didn’t say my order total at the speaker. I simply said I wanted them to just take off the lettuce and tomato. Apparently it was such a big deal to the manager. They were talking trash right in front of me. They need better training and the manager with the blue hair needs to be fired. All things I have heard about her are bad, there are bad reviews about her, and I’ve ever heard employees make bad remarks about her. I did end up getting the order I wanted (4 bags of burgers how they normally are made) for… $28 quite...