This was my first time ordering from Ravelin. After reading the amazing reviews and looking at the beautiful photos I was sold. My husband loves éclairs and I have been on the hunt for the perfect eclair. It was his birthday, and this seemed like the perfect opportunity. I placed an order for 10 vanilla éclairs and 10 chocolate éclairs. They were kind enough to oblige to give me vanilla eclairs with vanilla pastry cream they usually use for their cream puffs.

When I picked them up, they were open faced with the chocolate glaze facing down, but very pretty, so I gave them the benefit of the doubt. These are NOT éclairs, not even mediocre. The choux pastry is burnt, probably why you gave me open faced upside down ones to cover up. The vanilla and chocolate pastry cream filling is really nice but still doesn't mask how burnt and inedible the choux pastry is.

At this rate, I would've bought $4 grocery store éclairs vs. paying $100+ for these. I really wanted to like them. I drove an hour for this, and they ruined my surprise for my husband.

Just tell the customer that we couldn't do it or something went wrong. Don't sell it if the order was messed up. I'm a baker too and I know.