Hotel Teatro — Restaurant in Denver

1 Bedroom King Suite||We checked in around midnight. Front desk person was friendly and quickly provided our room keys and gave us information about the hotel. We went to our room to get some much needed rest. Opened up the sofa bed to make the bed. When my daughter went to the side of the bed to help pull the bed out, she tore her pants on the metal frame. Upon inspection, the bed frame support bar was snapped in half. I called the front desk person to ask for assistance (needed different bed, bedding, and asked to have pants replaced since these are expensive pants that were ripped due to no fault of ours). She gave us the runaround- she’s clearly inexperienced and not empowered to make decisions. She ended up telling me that she would come upstairs in 15 minutes to see if it was their fault or ours that my daughter’s pants were torn. She finally shows up and was shocked to see that the bed was really broken. She says that she is going to move us to a new room (swapped from room 900- with view to room 400 with view of brick wall)- they did offer to move us to 700 the next day, but we were tired of swapping rooms and just health with it. So we have to pack everything back up, go back to the front desk, get new keys and move to new room. She stayed with us to ensure that the bed wasn’t broken this time. Still no bedding. So she goes back downstairs, retrieves bedding and comes back to the room to help us make the bed. We finally go to sleep around 1:30 am after this ordeal. Woke up in the morning and spoke with Natalie, the manager, about the situation last night. She was very helpful (and empowered to actually help us). She asked to see the pants and took a picture of the tear to see if she could find a seamstress to fix them before we needed them Thursday. We fill the day with work and a concert and come back to the hotel around 12:30am to shower and go to sleep and find out that the 2nd bathroom shower was broken (paint peeling from celling, hand head shower head falling off wall, rain shower head coming loose from ceiling and spraying in the floor of the bathroom) and the main bathroom handles of the sink are pouring water when you turn on hot or cold handles. Issues regarding bathrooms were reported Wednesday am and some were fixed that day (handles in main bathroom continued to pour water out of them even when we checked out and the second shower overhead was still separated from the ceiling with paint peeling). Pants ended up being fixed- we were thankful for Natalie’s effort to take and retrieve these pants.||At the end of the day, for all of the trouble we had, I expected to be compensated for our trouble. The full $1800 bill was charged for 4 nights and 1 breakfast. ||Pros:|Nice people|Good location|Comfortable beds|nice to have 2 rooms to separate sleeping and working spaces for 2 people|Hotel car to take you within 2 miles was handy||Cons:|People not empowered to make decisions to help customers to alleviate frustrations after hours|Rooms are dated and maintenance needs to do a FULL review of all rooms to ensure everything is functional and not broken/falling apart|Breakfast burritos are like cheap/frozen variety you would pick up at grocery store premade- were NOT good|Breakfast in restaurant was mediocre (had french toast and avocado toast)- not worth the price of food|Views from probably floors 5 and below are of a brick wall for ALL the suites. For the top room category to be placed next to the elevators and facing a brick wall- this seems like a...

We booked through a third party site. Upon booking we called the hotel to verify the booking went through. The first person we talked to was rude when we stated we called to confirm our booking went through. Through email we finally reached a helpful person who confirmed our reservation and noted that we requested a room with two queen beds as we are friends and not a couple visiting. We were told they would put this note on our reservation. We also let the hotel know we would arrive late in the night due to flight times. Upon arrival we were told they put us in a superior queen room. We informed them that we had requested two beds. The concierge noted that request was on the reservation and let us know that a room with two beds was not available that night but that we could check with them in the morning and possibly be moved to a room with two beds for the next night. Upon arrival of the room we noticed there was a mini fridge to store left overs but no microwave to heat them. We also noted that the toilet paper rolls in the bathroom were about a third full and there were no new rolls to replace them with. The air conditioner also would not cool past 75. The next morning we went down to have breakfast in their restaurant. There were quite a few people in the restaurant and only one server. We were sat at a table without flatware. After we ordered we did not see our server again until she brought our check. When our food was brought out we still did not have flatware and had to request it. Our waters were never refilled during breakfast. Once we finished and went to the desk to ask about the room we were not treated very nicely. We were told that this hotel trains their employees not to allow guests that book through third party sites to have anything other than the smallest rooms with no view and one bed. I understand that third party sites give discounts. But, we were still paying guests and still paying the amenities fee in full and did not deserve to be treated as if we were just hanging out for free. Booking through third party sites gives people a chance to try a hotel they might otherwise not be able to afford, but if the service is good they may want to come back and book with the hotel at full price. When we left to explore Denver for the day the valet at the front door did not open the door for us and just stood there and watched us walk out. After expressing concern at being treated as not welcomed guests at the hotel one concierge did make an attempt to remind us of the complimentary happy hour and recommend places for us to go to dinner. The second day service at the restaurant was better but still the staff at the door was not helpful. When we checked out and were waiting for our ride to pick us up Jeffery at the door was helpful once he realized the car went to the hotel across the street and ran over to help them navigate across the street and helped us load our bags. This was the best service of our entire visit to this hotel. We will not be back. For a first time visitor to Denver this experience with the hotel was disappointing. However definitely visit Denver again because the hotel staff here is not a reflection of the rest of the people and experience of the city. Just choose another hotel or don’t book with a third party site if you don’t want to be treated...

At check-in the desk clerk said we'd be getting one of their "warmer" rooms. The temps were in the high 90's during our stay, so a warmer room was not acceptable. I had reserved a room over a month in advance. I arrived in the early afternoon. I was paying for a fully functioning room, and like many, I have trouble sleeping in a warm room. Our reservation was for a queen room, so I asked about upgrading to a bigger room. I even indicated willingness to pay for an upgrade. Not sure why I was offering to pay extra for a room that functioned normally instead of just insisting on a room that had the features I'd paid for (decently functioning AC). The lady at the desk was clearly new and kept tapping away on her keyboard and talking to us in acronyms that apparently are the hotel's internal coding system for different room sizes. Eventually, she says that the only thing she can do is upgrade us to a room that will cost about $128/night more. We ask again if there isn't some other option. She says she can check with her manager. We say, yes, please do, but please check in our travel companions first since since our issues had taken up a great deal of time by this point. Our friends got checked in. Luckily, there was nothing unexpected about their room reservation. Then, we continued our effort to get a fully functioning room. No manager appears, but now the lady at the desk states that we should not have to pay extra to have a cool room and that she is going to take care of it. She proceeds to find us a king room on the 7th floor for no extra charge. Glad she came to her senses. The room AC worked well (though on night #2, it made a weird sound at the end of every cooling cycle). The bed linens were great. The bedroom area was small but the bathroom was huge, with double sinks and a separate tub and shower. The bathroom was not well lit, and its design was circa 2005. Water leaked from the shower onto the floor no matter how carefully we showered. The bedroom area looked nice and contemporary. There was a mini fridge and a Keurig coffee maker. There are no ice machines in the hotel. You have to request ice from the front desk. There is coffee and ice water next to the front desk, but they temporarily ran out of coffee both mornings we were there. You have to request housekeeping. My husband tried one of the free burritos. They only had vegan chorizo or vegetarian chorizo left when he asked. He tried the vegan. It was basically a humongous tortilla folded over itself numerous times, with a small amount of ingredients spread on it. And it didn't taste good. Overall, I was disappointed with Hotel Teatro. I spent hours researching hotels in the area and this one seemed like a good bang for the buck. I wish I'd either gone with one of the pricier hotels that was quirkier or quainter, or one of the cheaper options that was part of a big chain and a little more basic (on paper). Final couple of notes. Our friends were on the 2nd floor and said their room smelled a little musty. Ours did not, but we did smell a musty odor once on the elevator. We had a light dinner at the Nickel restaurant one late afternoon before heading to Red Rocks. It was above average, but...