Denver Center for the Performing Arts — Attraction in Denver

At this moment I should be enjoying the second act of The Shining Opera, but I'm not. Instead, I am sitting here angry and disappointed, because I missed the show due to DCPA's lack of organization and parking. I live in Lakewood, and I left my home a little bit after 6:00 p.m. for a 7:30 showtime. I gave myself ample time to get to the DCPA; however, I still missed the show because the DCPA garage and the Convention Center garage were both full. From the time I arrived to the intersection of 14th and Lawrence to the time I realized I would have to miss the show, I sat in my vehicle for over 45 minutes, while other frustrated guests tried to park in garages that were already full. Once I arrived to the Convention Center garage for the overflow parking, I was told to immediately turn around by an apparent staff member who, instead of attempting to help the guests, simply waved his arms at people and yelled, "We're closed! We're closed!" At that point, it was already after 7:30 and I knew by the time I found a spot to park, got to the Opera house, showed my vaccination card, and made my way to my seat, I would have been extremely late, and probably would have been given a hard time by the usher. I was very much looking forward to this event and am incredibly disappointed that the DCPA does not do a better job of ensuring parking for it's guests who paid for overpriced tickets. I would like to think that DCPA would try to alleviate this unfortunate matter, though I find it unlikely. That assumption is based on the fact that DCPA clearly does not care to accommodate its guests by providing sufficient parking, and it does not bother with providing customer service by placing staff members in parking garages who can actually help guests find a place to park. DCPA should be ashamed of itself. I very much enjoy going to the theater, but I will not be attending any of its shows in the future because I will not be giving it my business, nor will I be dealing with the frustration and headache of the impossible challenge of simply finding a place to park. The way DCPA treat its guests is disgraceful...

Truly disappointed by how they handled our situation. We did not see half of the performance we paid 200$ to see, which we arrived on time for. The ushers made a report and though they asked for my information to have someone contact us, my information did not make it on the papers. Luckily I had gotten a card from someone who seemed to be the head usher. I truly wished I never even called to try to get my money back. I was told it was all our faults and the theater and ushers handled everything properly. Well I was there, unlike the person whom I was on the phone with, and I have done theater for years and the whole time I was thinking about how badly it was handled. The bar tender also belittled us, which I was told would be a different complaint handled by another company. There is no stream line approach to have a complaint resolved and at the end of the day they will make it your fault no matter how many times you tried to reach out to an usher. Completely disheartened by this entire theater experience. Maybe I didn’t explained the entire situation as clear as I thought, yes maybe I could have been more clear. But I was still blamed the staffs short comings and my awful experience. They told me “sincere apologies”. I don’t believe that because they could not return anything dollar amount or even give a tiny discount for a future show, which I would have paid for still. I was very excited to see the show and introduce theater to by boyfriend but instead I am saddened by this entire experience.

My advice is to not even contact feedback unless you were denied a seat entirely by staff or wrongful ejected because you will not receive help in any form.

Edit: I have seen other shows here as well which went ok. However it’s been made clear to me that policies need to change and a more streamline approach is needed. But I do not think they will be revisiting or revising policies as there are other reviews demonstrating a similar...

Bought tickets to Book of Mormon 4mos in advance. Within those 4mos a family wedding was scheduled a day before the show in S.Carolina and I was required to attend. I was informed by DCPA that I could not reschedule without upgrading as all equivalently priced tickets were sold out. I scheduled a red eye flight the night of the wedding so I could make it in time. I left an hour after the evening reception (1am, no sleep that night) just so I could be back in DIA 5 hours before the show (didn't want to take any chances). Unfortunately American Airlines decides to stop functioning that day and I was put through 5 hours of delays. When my plane finally touched down in Denver I hurriedly called DCPA to inform them I couldn't make it. To avoid waiting for 30m for an operator and possibly missing the 2pm start time I left a message as I was exiting my plane.

A day later and no calls back I called DCPA and was informed I could exchange my tickets for an upgraded ticket and pay the difference as all equally priced seats had sold out for the rest of the season. I ended the call to ask my wife if the date and price agreed with her. She agreed and I called back to pay the difference. Suddenly, DCPA decided I was SOL and that I would have to buy new tickets, no matter my situation or what I had previously been told, nothing we can do for you.

I used to be involved in the theatre scene, but never delved into Denver's for a lot of reasons, mostly because the theater here prices out anyone who isn't rich and white. I'll just add another reason to the list. Thanks, DCPA, I'll never try this again. Enjoy my hard...