INDIA'S Restaurant, Denver — Restaurant in Denver

After studying more about this restaurant and seeing other reviews, it's fair to say I am not the only one who feels dissatisfied with this establishment. The owner, Kris Kapoor, is completely unfit to respond to customers and denies almost all critiques given by them. I implore the owner to understand that talking back to customers like this is very unprofessional. I can understand the frustration when someone leaves a below average review, especially when you have been in the business for over 30 years. However, denying people's opinions and giving off the impression that you are perfect is ignorant. No one has their "own agenda". No one is trying to attack you in a disrespectful way. People just want you to know that something was wrong, and should be looked into. Replying to someone saying they are "venting their frustrations with life" and disregarding their comments is arrogant. Now, to clarify more of my review. The food IS expensive. Yes, price does not change the taste of the dish, but when the dish is not worth the amount paid, people will obviously be unhappy. Next, the bones in my dish. Yes, the dish was made with goat, but I have had multiple dishes with goat meat without bone in them that taste delicious. The main problem was that I paid a high price for a dish that had more bone than meat. Maybe if you provided more of the goat I wouldn't have commented on it. Next, the "frozen peas" and the rice. I have never seen that kind of rice being used in Indian cuisine. It did not seem like the common basmati rice. Next, the problem with the service. This might be more of a personal thing, but being asked the same question numerous times by multiple waiters, and bussers, is not quality service to me. The idea that you always want to make sure you are tended to is a cheap excuse. I have never felt so sad for an owner. I suggest you start taking some of these reviews more seriously, instead of getting offended and driving off the customer from ever returning. The photos I have included are some of the many comments left by Kris Kapoor. I am not taking away from the 5 star reviews, but these low rated reviews require attention.

The food is fairly expensive for the amounts given. Also for a restaurant that prides itself in be called "India's Restaurant", it didn't seem very authentic. I have never had Indian cuisine like this out of the multitude of other Indian restaurants I have experienced. The food wasn't bad per say, but having to spend $17+ on a dish that still contained bones and rice with frozen peas doesn't have me wanting to return. I wasn't even sure who to tip in the end because we seriously had 5 different servers tedning to us, and asking how we are doing. I would not recommend this...

Disorganized, crude and crass employees who need a lesson in basic courtesy and customer service . We ( a party of two) attempted to dine at this restaurant on Memorial Day . The host asked us if we had reservations , we didn’t , so we informed him thusly. He didn’t answer if being seated for dinner was still a possibility. We waited for 20 minutes and witnessed that another group of 4 was kept similarly waiting without any communication . A lady who came in to pick up a carry out order was kept waiting for 15 minutes and then given a partial order but charged for everything . When she questioned why there were items missing she was told that the restaurant was very “busy “ and she should wait outside in the car for the rest of the items . We decided to leave at this point since we felt that this establishment does not deserve it’s clientele’s business until it retrains its staff in customer service . On a side note : we were able to have dinner at a Mediterranean restaurant and were treated to great tasting fare served by a courteous and friendly staff . All in all not a bad way to end the evening . We will not be returning to “India’s Restaurant” any time soon .

Addendum : I just saw the response from the owner and felt compelled to add a comment . Kapoor, If you bothered to read my review you would have noticed that we were a party of two , we waited over 20 minutes and you or whoever was pretending to be the host at this joke of the restaurant didn’t pay any attention or update us about our wait time . We actually chose to leave and didn’t dine at your restaurant so the matter of ordering one entree etc ( mentioned in your comments) is incomprehensible to me . We were visiting Colorado Springs and are Chicago natives . We are not strangers to south Asian cuisine and frequent Indian restaurants in Dallas , Houston , Chicago , L.A and New York on a regular basis . Trust me , you and your business are amongst the worst that I have ever come across. Your inability to listen to constructive criticism and the child like temper tantrums that you seem to throw anytime anyone leaves you a review pointing out the many inadequacies of your establishment is well documented in the reviews and your responses to them. Do us all a favor: stop acting like the “ soup...

NO INDIAN, PAKISTANI, TRUE LOVER OF INDIAN FOOD SHOULD EVER EAT HERE. The restaurant should have a tag line "strictly for white customers." It doesn't matter if you are running your restaurant for 30 years or a 1000 years - even crappy Indian food will sell well to unsuspecting customers. You are in the business of making a fool out of your customers. I challenge you to invite any food critique who knows Indian food well and I guarantee they will disapprove. Let me know, I can get Gordon Ramsay's crew to come and investigate (if you are prepared for the truth to come out i.e).

With all arrogant and rude comments the owner has the audacity to respond with, I was really intrigued to give it a shot. Surely the food would be exceptionally good, I thought. Maybe he created a second Bukhara (one of world's finest restaurants serving Indian food in Delhi) in Denver. I would have agreed with the owner's unapologetic sour attitude even if the food was remotely close to what he has been claiming in his responses. Sadly, the reality cannot be further from the truth. They have no clue what authentic Indian cuisine is and what qualifies it as flavorful.

I went for a buffet style lunch (al-a-carte maybe be better but only by a percent or 2 - doesn't count) and the first serving was chicken tikka, chicken curry, chicken tandoori and naan. From the very first bite you can tell this was a bad idea. It is not even a question of spicy vs hot vs home cooked. It is just terrible in every sense of the word. I am still upset that I had to waste all that food because you just can't continue eating. I thought maybe vegetarian dishes would be better so for the second serving I took saag paneer, mixed veg and dal. Lo and behold, it is even worse than the meat preparations. Even fake Indian restaurants run by Nepalese cooks do a better job than you.

I am amazed that you being a Punjabi cannot even get saag, chicken tandoori and naan right. How is it possible?

I reluctantly took desert as I wanted to see if they could get at least one food item right, but no, its the same boring and pathetic level of cooking at its finest here too.

I gave them one extra star because they don't have that overwhelming food smell that gets into your clothes and your stomach will never be upset...