Leroy's Bagels - 29th Ave — Restaurant in Denver

I recently visited Leroy's Bagels, and unfortunately, my experience left much to be desired. The accessibility for neurodivergent individuals and those who are hard of hearing seemed overlooked. Despite providing a written order due to my own communication preferences as someone with autism, the owner insisted on verbal communication, disregarding the need for alternative methods.

The blaring music only exacerbated the situation, creating an uncomfortable environment. Additionally, there was an odd incident with a magnet where I had mentioned in my written order that my toddler was holding a magnet we wished to purchase to ensure it was included in our total. However, when I completed my order and failed to mention the magnet verbally, the owner initially assured me that it was okay and we could take the magnet without any additional charge. However, just moments later, the owner called me back to the counter stating “are you going to pay for that?”. This sudden change in stance and the seemingly inconsistent communication left me feeling perplexed, uncomfortable, and embarrassed as the owner made it seem to the entire packed bagel place that I was trying to steal a magnet (which was $8 and fell off of my fridge and broke within a day).

Furthermore, the owner's demeanor was notably unkind, and she appeared disinterested, giving the impression that she didn't want to be there. This lack of welcoming and customer-centric attitude further detracted from the overall enjoyment of the visit.

While the food was mediocre at best, it's the lack of consideration for diverse communication needs, sensory sensitivities, and the unwelcoming atmosphere, coupled with the weird magnet situation, that stands out as notable issues for me. My family went out of our way to visit Leroy’s, as it is one of the few places where my spouse is able to eat a vegan breakfast. However after our experience, we feel uncomfortable supporting this business and will not be returning. I hope Leroy's Bagels can work towards a more inclusive, friendly, and understanding environment for all patrons...

Sent you guys this email a couple weeks ago, to no response.

So I came in around 9:30am, and put in an online order. There were 1 or 2 people waiting for their online order in front of me. Your online ordering system didn’t give an estimated time of pick-up until I had actually paid and placed the order, which is a little frustrating as we were on our way to a hike, and the estimated time was not until 10:05am.

With the lack of customers up front, I just assumed it was giving you guys a buffer time and would be done a little earlier. So I sat in the car with my dog and waited.

Quickly a massive line developed of all people who had placed online orders. It was kind of chaos our front. Soon that 10:05 time approached, and we had confirmation the order was ready from the app.

I waited another 15 minutes outside, and still the order wasn’t ready. I finally came in and asked, and was told “it’s on the line, and would be ready in 5 minutes.” Then after about another 15 minutes, I was already so delayed on the hike, and my dog had been sitting waiting in the car over an hour, I just finally had to go. With out picking up the order.

So I was hoping you guys could just refund me for the order that took over 1.5 hours, and was almost 40 minutes later than the estimated pick up time.

I understand weekends can be busy, and I saw the chaos happening in front my my eyes, but orders that were estimated for 10:08am we’re going out in front of mine, and I’d strongly to encourage you guys to implement a limit on online orders so you’re workers aren’t so overwhelmed and swamped and your customers are waiting such long periods of time for their orders.

Im a long time DudeLeroy fans, and love your guys amazing food and service, but would greatly recommend analyzing and Restructuring your online ordering system So it can accommodate your staff, and customers better.

Thanks for your time and help, hope you guys continue to stay safe...

Consistently disappointing. With this shop a stone’s throw from our house, we really REALLY want to support and give Leroy’s our business. Its just hard to get past the fact that every time we try to give it another shot, it consistently disappoints. Over the past 3 years, it’s been on thing after another. The Covid situation was unfortunate and out of everyone’s control. But the management just never figured out how to pivot - was a constant fire drill to get our order right after the fact or make other people happy after they over promised and under delivered time and time again. Over the past several months, it’s either been an online order timing issue (it’s possible to extend your ticket times in your business interface!!!!!!) or a service issue. Case in point - I’m the first customer in the building at 6:40am. My order was supposed to be ready at 6:34 per my two order confirmation emails. I let the two women working know my name and they refer to a ticket that had been sitting on the counter, not even started, asked if that was me. Considering most of us work for a living, being able to rely on a pickup time is crucial if you’re going to promote an online ordering system. The next issue was with an ingredient on a sandwich - completely out of sprouts today. Okay - not a big deal. But instead of asking me if I’d prefer something else instead (extra cucumbers, different cream cheese, another slice of bacon, etc., ANYTHING), they just told me I wasn’t getting sprouts and that was the end of it. I’m already paying $10 for a bagel sandwich that isn’t what was expected when purchased. Again, none of these are huge, business altering situations, but when you deal with SOMETHING along these lines every time you deal with a business, at some point, it’s just the business. At this point, we’d rather make the drive to the competitor for a reliable...