Phở 96 Vietnamese Restaurant — Restaurant in Denver

I typically go to this place because it's less busier than Pho Duy and Pho 95. I never ever write reviews and I can't help but write one today. First of all my order came out wrong and when I brought it up to the gentleman he rolled his eyes and said well do you want me to make you a new one or just bring out what you requested.. Me being nice asked them just to bring out what I asked for and ill manage with what I have... when It comes time to pay I noticed that they over charged me for one bowl of pho and spring rolls. When I questioned them they said the meat on the side was extra, yes I understand that.. but they also charged for their mistake- so charged me for double sides when I didn't even order it. When I told them it was their mistake he admitted to it but said we have to charge you.. so moral of the story I should've told them to fix my order, maybe then I would've gotten charged just for what I ordered or MAYBE they would've charged me for two bowls of Pho- who knows? The worse thing was that the whole time while I was eating they were speaking in Vietnamese about me and I said hey I'm Vietnamese so I understand you, did they stop? no just a shrug of cluelessness. The money isn't an issue and clearly I paid way more than what one bowl of pho and spring rolls should be and I tipped well. Being from Colorado and Vietnamese I know what good pho is. I give people many chances but I truly hope the ownership of this place can train the staff to 1. learn from their mistakes 2. don't upcharge for their mistakes especially when you admit it. 3. don't speak Vietnamese in front of people whether they are Vietnamese or not. It's really hard to sit and enjoy your over priced tasteless pho when...

This used to be my go-to spot for pho especially considering there are not many places around open past 9pm. Their pho was never the best but their prices were lower than nearby competition and their hours are more convenient. This place is your typical old school pho joint and personally I love the spicy chilli crisp oil they provide.

But recently they've updated their menu and with that came additional price increases, which they had already increased steadily over the last couple of years. I was disappointed to learn that my go-to bowl with rare steak, tendon, tripe, and meatball was no longer officially on the menu without paying for additional add-ons.

During my last visit it took ages before one of the older gentleman took my order except he took my order incorrectly. The other older gentleman (the owner) corrected it and took back the bowl and brought out the correct one after another few minutes. Unfortunately I could tell that my new bowl was just reused from the previous one, which I don't have an issue with but it also made my pho noodles overcooked and too soft for my liking.

I get that they had to change prices with the times but now that their prices are aligned with nearby Viet's or Pho Hong, I'll just go to the other places instead since the prices are similar and their pho broth is...

I have came to this same pho place for years, always get the same dish. Chicken rice noodle bowl. How ever this most recent visit was not as usual. I was served pork and told that it was chicken. I informed three different workers that I had not been given chicken, and it was pork. All three workers said to me.. "no it is chicken" I did not eat the dish, because I know the difference between chicken and pork... I am a regular and often get the chicken. I gave the dish back to the workers, they did not bring me chicken. They let me sit at the table with my group of friends without food, thinking they were going to bring out a chicken rice noodle bowl. Never happened. I offered to pay for appetizer since I "did not get a dish." When I went up to front to pay.. I was told from the girl that I had complained before to get free food. This was extremely false, I was appalled that they had made such false accusations. The lady told me I am not welcome back. Ruined my entire day, never had such an experience at any other restaurants. Although there food is great, their customer service is absent and the majority of a business is customer service. Still can't believe they lied to my face telling me I've done this before. Good thing there are 40 other Pho's...