Santiago's Mexican Restaurant — Restaurant in Denver

I wanted to like this place. I really did. My boyfriend and I went here after stopping in at Torchys and discovering their outrageous prices of $5.50 for one small taco. Santiagos was just a short walk away and we decided to try there instead in hopes of getting decent Mexican food at a reasonable price. We both ordered the small combo which came with a good deal of food, bean and cheese burrito, cheese enchilada, hard shell taco, and a tostada. When my boyfriend took his first bite he warned me that the food was steaming hot, and his was. I took my first bite and thought, well mine is warm, but not scalding. I ate the burrito first which was basically refried beans in a tortilla smothered in green chili. It was just ok. I felt it was too heavy on the refried beans. The green chili was good. The taco was ok as well, although very basic, with ground beef that didnt seem to be seasoned at all. I moved on to my cheese enchilada. When I cut into it, the cheese appeared to be the packaged shredded cheddar type, still in shredded form meaning it hadn't been heated long enough to even begin to melt the cheese. 😡. The tostada was more refried beans thickly slathered on the tostada shell. In addition, we ordered a side of chicharron, which was also, barely luke warm. Overall the only thing that stood out in a positive way was the green chili. The rest of the meal was just a sad...

I was so excited for this santiagos to open up. Came here with My four year old family member. We we're waiting to be seated. Very cold in the building. They brought us our food but no silverware. There was a Piece of plastic wrapper in the baby's food. I pulled it out and walked the plate up to the counter. Where a gentleman told me oh yeah, they We're cutting up some things and that is probably part of a wrapper. Then he said he would remake the plate. Well once he brings the other plate my plate is cold. The cups look chipped up like they were old. Our table was wobbly it was just a horrible experience. Not to bring up the prices but wow. Look At how much they charge you for anything extra. Sour cream lettuce and tomato cheese. All of those things are very expensive at this particular santiagos. It was a nightmare. We live down the street we thought we'd try again. The next time we went in we were seated we ordered our food and they put it in to go boxes. The gentleman laughed and said oh we didn't realize it was an order for here. That was just weird and we will not be coming back. The crazy part is I make amazing Mexican food. It was just the thought of being able to have something good to eat and Not have to cook that night. There is another mexican restaurant right across the street. I guess we'll have to try that place on the days that I don't feel like...

I am giving this particular location this rating. Normally I enjoy eating at Santiago's, however, not impressed with this location. First time was a good experience ... not this second time around. I ordered a simple chili cheese fry and a beef n bean burrito. Should be quick and easy. Nope. Note when I went in there was not a line, I just walked up and ordered. I waited for a good 15-20 min. While waiting I gave the benefit of the doubt thinking they had to drop my fries fresh...Nope. They have two large microwaves they really enjoy using. They should not have been used on fries....everyone knows what happens to fries when you microwave them...ya not happy with that. They should have dropped they fries fresh and then added the chili n cheese. The heat alone would have melted the cheese. Also remember I ordered a beef and bean....not what I got....I got just bean. I again gave them the benefit of the doubt of "hey well maybe they just didn't hear me right" nope it says it right there on the receipt. Not only was my order not up to par and what I had expected the inside just was not very clean. It was slower and the dining area was full of dirty tables. Now, again I do like Santiago's I am just not happy with this location. They may need to evaluate the staff and how motivated they are...