My fiance and I wanted to celebrate New Year's on the 30th in the hopes that not everyone in the world would be out that night. We made a reservation for 7:15 and showed up at about 7:10. There was absolutely NO host stand, nor were we greeted or even given eye-contact. There were huge crowds of people in the entryway and at the front and we could not figure out if they were also waiting for reservations or what. We asked the bartender if there might be a way we could get someone to at least acknowledge us, because at this point, we tried to stop servers, managers, etc and NO ONE would even look at us. They just kept walking and avoiding eye contact. We asked the bartender if there was a host and he said "yes, somewhere".

Two ladies eating at the bar said they were regulars and then they pointed to a man they said was the manager and he was "awesome" and would surely help us, but after calling out for him a few times, trying to make eye contact, etc, nothing. We waited another ten minutes and we even think we found out who the host was, but he was just as rude as the rest of the staff and ignored us when we tried to speak to him. A few times he even ran into my while doing a table-count and didn't even say excuse me.

After waiting about 20 minutes at the front of the line hoping and praying that someone would at least look at us, we finally gave up. We were planning on spending a lot of money and are always friendly diners, but we will never go back to this restaurant again. I worked in the industry for many years and when you see someone who obviously needs assistance, you greet them and ask if they need anything - we were not asking for much! If the owners are reading this, please get a host or at least a sign at the front to help guide those of us who took the time to make reservations. If you did in fact have a host the night of Jan. 30th, I hope you fire them as well as the rest of the front of the house staff, minus the bartender since he was the only person to treat us like humans. I have never been treated so poorly on a night that was supposed to be special. Thank you for a huge waste of a night and for letting us know right at the beginning that you have poor service.