Subway — Restaurant in Denver

I’m sitting in the store eating my rather tasty sandwich (I got the number six the boss) and I’m over hearing a man struggling to find a sand which he can afford for a footlong (inflation is truly something else in the world right now) and this very kind woman offers the man her coupons out of her car. She runs outside to get the coupons and comes back in. One of the workers (I’m assuming the owner) of this establishment yells MA’AM repeatedly to the woman then proceeds to tell her she cannot share her coupons with the man looking to get a sandwich. Now the woman offered her coupons to the man about 3 or 4 times. The man sounded like he wanted to take it just insisted she saved them for her self. As she proceeds to tell him she gets coupons all the time and realty uses them, she then runs out to her car to get the coupons. As she enters the assumed owner yells MAAM at her and proceeds with telling her she can’t do that. The man apologizes for causing a ruckus and the woman explains again how she has multiple and it’s okay. U know she’s just trying to help the guy out. The assumed owner tells her NO is a rather high pitched voice and proceeds to tell her how he didn’t like it when people try and share their coupons with other. The woman the. Says she doesn’t want to spend her money here (rightfully so coupon in hand or not) and walks out. The assumed owner then goes on (and this is what made me write this whole review out) and tell the man who’s profusely apologizing about the incident, how it irritates him that others want to take money from him and he hates when people try to share coupons with others. He goes on and on about how if she had a business she’d understand more and the prices are what the are and it sickens him when people try to take the cheap way out

Sir it’s literally an inflation across the globe. As a small business owner myself, one coupon shared with another does not take millions from your business nor does it make or break the establishment from making more money after the coupons. It’s the holidays dude. You’re pissy about someone wanting to share some joy (because money saving absolutely is joyous)...

I apologize in advance for this essay, but it needs to be said. My experience with this specific store has been horrendous. I went in for lunch to get one 6 inch sub and one footlong sub with a drink and chips. Rather than the chips, I was charged for an extra foot long sandwich. I tried calling the store multiple times immediately after and got no response. I went back to the store a few days later with someone else being there. This gentleman was kind and offered to call his boss so that we could get this sorted out. The manager okayed getting a foot long on the house the next time I came in and saw him. So a few days later, we went to get Subway for lunch again. I don't complain much, but this had to have been the worst customer service I've ever experienced. All he did was be defensive, rude, and berate me about how this was my fault. Did I get my foot long ?? No, of course not, because he didn't like the sandwich I chose - a turkey, bacon, avocado. I asked if he we could get chips and a drink instead, but continued on about how you can't do this and how he is in the right because he has been the manager there for 17 years, and no one else has. We asked for his name to call Subway, but of course he gave us the wrong name. If you want to act this way over an extra $10, have it. But you do NOT treat people this way. I was there with 3 colleagues, so this location lost 3 loyal customers all because of this entitled manager who couldn't get off...

I've eaten at Subway 3-4 times a week for the last 2 years and this is BY FAR the worst customer service experience I've had at one. There are 2 other locations closer but I was going out of my way to visit this store for a while because the servers were so friendly. However, they started giving smaller and smaller portions of meat (so that the little scoop wasn't even full of chicken, for example). Today I went in and I think it was a manager (in a red shirt) who made my sandwich. Again I got a small portion of chicken but the unbelievable fun came when it was time for vegetables. I asked for her to be generous and she literally, no kiddin' put on 4 tiny little pieces of onion. I asked for more and got 2 more, and more and got another and more and still didn't have much. Same with all the other vegetables. She finally said, "I'm going to have to charge you extra for all these vegetables." Honestly, there weren't that much, at least not even as many as I have always easily gotten at every other Subway. I told her that I didn't want the sandwich and walked out.

There are 2 or three other stores within a half mile of this one. Do yourself a favor. Go to a different one. There is one Leetsdale and Holly, 8th and Colorado Blvd, Florida and Colorado BLVD and there are two near 1st...