KFC — Restaurant in Des Moines

Horrible Service! Bad Food!- I arrived at the drive through and told to order when I'm ready. I asked for a moment to decide, then said I was ready to order. As I began to order, I was immediately interrupted with the sarcastic tone of the cashier (Lucas R) saying "waiting on you." I ignored this and proceeded to order the 12pc Beyond Nuggets and drink. I then asked if I could have KFC sauces as well. Before finishing my sentence, I was abruptly cut off and told "Sauces will be given to you at the window. Pull up for your total. Thank you." I wasn't given an opportunity to confirm I completed my order. As I pulled up to the window, there was loud music and a commotion inside. The cashier took my card as someone else brought my food. There were no sauces, napkins or utensils in the bag. As the cashier handed back my card, my drink, & receipt I requested, I asked again for KFC sauce. They abruptly interrupted to say "Sauces and utensils are in the bag. Thank you." They then immediately closed the window, walked away and began speaking negatively about me to associates. I had to bang on the window to get someone's attention to ask them for assistance. Additionally, the food I received was cold and hard, as if it had been out all day. I called the store number to speak to a manager the phone continued to ring until the call was disconnected. Subsequent calls had busy tone.

*To the owner - With Chic-Fil-A, Popeyes, & Church's around the corner, if you're wondering why business is declining at your location, start with...

Bad service, been living in area 15 years And worst experience at restaurant. I went to drive- thru ordered $40 of food no customers in line behind me, person in intercom rush me to order wasn't a big deal because I had my order Then when got to window person took my card and gave me my order without asking if I need a receipt messed up order so I drove around building returning to window told the person the order was wrong right away the person got defensive and started arguing that I have to ask for buffalo sauce on my buffalo chicken and I responded I didn't receive a receipt he said I have to request a receipt. The window person seemed hostile so I asked to speak to a manager they responded they are the manager. Any other restaurant would ask if I wanted the buffalo sauce and if I require a receipt. Two nights prior a went to a Yelm location ordered same order but they were curious and asked all the questions and they were busy I was five wings short but I was more happy with service.attatched is a picture of a chicken sandwich in my order some kind of black stuff on it service and quality not there I rather have missing food then bad service. My trip was March...

The worst experience ever! I just finished working a 14 hour day on highway 405. I am a carpenter. I went to grab dinner. There was only 1 other car besides .me and they were inside. They forgot my main box of chicken. I immediately called. The lady wanted to take my name and call me back. I gave her my name and told her I was coming back. When I reached I pulled back up to the drive through window. Again there was nobody else for customers besides the one couple inside. The lady at the window said she knows she put it in the bag. A 20 piece bucket of chicken. I explained does she really think I want to be out in the heat, filthy from work sweating like crazy to get a free bucket of chicken? Then they told me to park it would be 15 minutes. After talking with them back and forth almost 30 minutes later I asked to give my money back. Then she asked if I had my receipt RU Serious??? The worst experience. I will NEVER go back. I dont suggest anyone else. Horrible customer service.Horrible...