Kaleafa Cannabis Weed Dispensary Des Moines — Local services in Des Moines

Went in today to return a disposable vape that clogged after two days. No one greeted me when I came in, but the security guard told me to wait to be helped. So, I waited...and waited. There were 5 bud tenders in store and not one acknowledged I was there. I finally went back to the security guard to ask where to return, and he told me to go to the online orders counter to ask the bud tender for help.

I went over and waited in line, again. I was eventually greeted by a bud tender who's name I didn't get, but he was tall, had a lot of tattoos, and was using a walking cane. He explained that he was brand new and couldn't do the return. Unfortunately, the only person who could do it was the manager and he was on break.

As I waited for the manager to return, the bud tender was very kind and apologetic. He let me know when the manager arrived and waited with me expectantly. It seemed like he might have been waiting to learn how to do an exchange, but the manager dismissed him rudely.

Here's how it went: the manager walks over with a slip of paper to fill out for my return, put it on the counter without saying a word and began the return process. I asked to purchase a new Pax battery and he took me to the Pax products and pointed out the cartridges. There were no batteries so I figured I'd get a new Airpro, but I saw no cartridges. I asked the manager and he pointed to the only three in the case, but they were CDB. No THC carts in stock. I told him I didn't want to buy something I was unfamiliar with and he just said "we have a lot of people happy with these" pointing to Higher Standards brand. Another disposable, which I didn't want to try. I asked if I could just have my money back and he said "no, exchange only" so I gave up and took what he suggested because I was becoming agitated after being there almost 30 minutes.

We went back to the counter to process the exchange and I asked for my original receipt, reached out to take it and the manager snatched it out of my hand to make a copy. Once the copy was made he walked away without saying a word. No apology for the original product failing, not for the wait, no pleasantly of any sort. It was bizarre and frustrating.

Also, some stanchions to line up to be helped in order...

I went into the Des Moines store today. I needed some RSO and screens. I am a little low on cash right now. The Uncle Ikes on Olive Way is 50% off till Tuesday. I for the first asked for you to price match. The budtender was very polite and asked the manager to come do the price match. He can back and said that they were on break and I had to wait 5 minutes before they'd come do the price match. I told the bud tender my husband my daughter in the car I don't want to wait I'll just take the screens. He said hold on I'll be right back when he came back then he told me that the manager told him he had other more important things to do after his breaks would be more like 15 minutes before he could come do this. I didn't realize you guys were doing this well with money that you can tell customers that they have to wait 15 minutes for you to price match. Also you might want to know the rainbow RSO at all the ike stores in Seattle is $21 you guys are selling it for $27 so yeah I would have been 10:50 you guys would have lost a lot of money to price match. I use cannabis as medication so I have to have it and I purchase a lot of it and I used to purchase a lot of it from your store. This is the second time that I've had crappy crappy service from you guys. I'm hoping the person that reads this well at least forward it someone who might care because I'm sure the person owns this Wouldn't be really happy that this is going on that you're refusing to...

I don’t typically smoke, but when I do, I dive into the green abyss known as Kaleafa.

As someone who doesn’t burn on the regular, walking into a dispensary usually feels like I’m a nervous sea cucumber surrounded by expert dolphins. The anxiety? Real. The uncertainty? Palpable. Picture walking into class late, as the new kid, but the class is on intergalactic terpene profiles and I forgot my space suit.

When the budtender asks what kind of gas I’m looking for, my brain offers nothing but a black hole of confusion. Indica? Sativa? Hybrid? Jet fuel? Sea foam? Who knows. Not me. I’m just here trying to not look like I’m shopping for moon rocks at a candle store.

BUT—here comes Jaida. My lighthouse in the hazy storm. My deep sea tour guide through the uncharted reef of righteous reefer. She’s always kind, never judgmental, and somehow translates my awkward questions into perfectly curated recommendations for the type of high I didn’t know I needed. She makes me feel like less of a silly goose and more of a wise, weed-curious sea turtle.

Thank you, Jaida, for making the deep dive feel safe, fun, and welcoming. And thank you Kaleafa, for your bountiful selection and for hiring absolute legends. You’ve turned what used to be a stressful expedition into a delightful...