Mason's Chicken & Seafood — Restaurant in DeSoto

I ordered fish and it was very fishy tasting. I took two bites and didn’t like it. So I called and was told to bring it back. When I get there I gave back the order in exchange for Gumbo. I was told to pull up and someone will bring it out to me. I waited 10 minutes just for a bowl of Gumbo. Finally the lady brought the Gumbo out to me. I opened it and it smelled spoiled and had fat or something all on the top of it. I pulled back around and gave that order back. The manager asks me what’s wrong with the Gumbo I replied open it the smell will hit you in the face and look at the junk on top if it. She said well I’m not sure what it suppose to look like 🙄(really you work here) then she tell me I can get something else on the Menu. I said no thank you I will just take my $7 back. She then call the owner and was told she can’t refund my money! 😡 ok well I will sit her in your drive through until you do. I then called the number on the window which is to the owner but no one answered I also texted twice. Because on the window it said call or text if any problems. (They never returned my text or call and It’s now day 3.)So I asked her would you rather lose $7 or more because I’m not moving my car I’m going to sit at this window all day. Finally she comes back to the window after she notice a car sitting behind my car and she brings $5.30 (really) I said oh so now after being her 30 minuets your boss gives me this $5.30? She said no I’m giving it to you because I feel it’s onky right! This was my 3rd time eating Gumbo from this place but my first time...

I Understand Business Because I'm A Business Owner. I Pride Myself On Customer Interaction And Retention. (Especially First Time Customers)

My Family Has Lived In DeSoto For About 4 Years. I Strive To Get Out And About To Spread My Dollar Around In Support Of Desoto' Local Economy. But This Experience Bought Me To Give A Review.

Our First Time At Masons. Drive By It All Time. Asked My Wife If She Would Like To Try Something New. Catfish Came To Mind. So Naturally Let's Try Masons It's New To Us.

At First Regular Experience. Cashier's Were Nice Took Our Order Not Too Busy. We're Inside Order Fish Nuggets And 3 Shrimp. 35 Mins Goes By My Wife And 2 Year Old Are Starving. I Ask About Our Food.

After Seeing Over 10 Cars Leave The Drive Thru And Even The People That Ordered After We Did (Inside) Get Their Wings. I Decided On a Refund. They Asked Me If I Still Wanted My Food (It's Almost Done).

"I Replied I Didn't Want It" Even If It Was Free That Point. So I Ended Up Down Here At "Louisiana Fried Chicken". I Know They Won't Skip Me Over. We All Talk About Spreading The Black Dollar Around But When We Do We're Often Met With This Kind Of Service. It's Okay. I Won't Return.

United States...

So on a road trip from Dallas to Houston I decided to make a pitstop in Desoto in order to feed my family some lunch. We do seafood so we found this place and was hoping for a wonderful experience from a black-owned restaurant. Little did we know that we should have read the Google reviews first and took heed. We go through the drive through and was told to hold on a minute by a lady working on the inside. We waited, and waited, and waited, and waited but she never came back to take our order. I actually gave them the benefit of the doubt and allowed an extra 5 minutes just in case they were super busy on the inside or something. However, those 5 minutes came and went with no one coming back on to the intercom to take our order. So I decided that we would just get out of the line and fine another place to eat. This place wasted 10 minutes of my life. I will NEVER EVER return to this place and give them a second chance. To make matters worst, the lady who was in the car behind decided she would leave as well. Two carload of customers were not served. SMH ADVICE: DO NOT PATRONIZE THIS RESTAURANT. IT'S OBVIOUS THAT THE MANAGEMENT IS...