Harbor House Detroit

It was my first time dining at the Harbor House tonight. We had put our name on the list and were told it was a 15 minute wait. We came back in after paying the parking meter, 15 minutes or less later, and were told that since we weren't right there we got skipped. So, we waited right there this time, for 5 minutes, then got seated. Out waitress was named Veronica. We ordered, didn't get our bread till after our side salads were finished, and our food came out 5 minutes later. Once our food came out, I had asked for ranch and our waitress was no where to be found. 10 minutes pass, as my food is getting cold, and we finally got the attention of another waitress to get the ranch. Our waitress brought it out and we didn't see her for the rest of our meal. Never asked if we needed anything, or if we liked our food. When we were done we had to get the attention of another waitress to get our bill because our waitress was MIA. A nice lady brought us a box and we asked her to get the manager. A manager couldn't come to our table because he was too busy. We really just wanted to know why we had to pay a gratuity for a waitress that was completely unhelpful and disappointing. The lady that came out to tell us we couldn't speak to a manager, brought us our bill. Unsure if she was also a manager and if so, why would she tell us we had to talk to a different manager to express our issues? We were told to come back a different day to talk to this other manager. What if we didn't want to come back? Also, still had to pay a gratuity. That's the thing with gratuity added on....servers don't have to do a great job or even a good job, they can get away with doing the absolute minimum. My boyfriend is a server in Detroit, getting a gratuity added on to his tables as well. His boss will take off a tip if his servers aren't doing their job. Food was really good however, so that was a relief. Aside from the neglectful waitress, and mangers, I would recommend the food. Hopefully everyone else will have a good experience.