Urban Soul Restaurant

My family and I dined at this establishment June 2016. I love soul food and good food is hard to find unless you make it yourself for the most part. With time constraints and just wanting to sit and enjoy a nice meal we decided on Urban Soul. When we arrived we figured it would be quite crowded as we were part of the church crowd. We were told the wait would be 15-20 minutes, which wasn't bad. We sat in the inside waiting on a table to free up. Once we were finally seated after 30 mins and someone cleaning the table we received menus to place our orders. There were 5 of us in our party but only 4 of us ate and placed an order. The other person with us does not like soul food and maybe I should've followed their lead this particular day. The food finally arrived at our table but our waitress disappeared. She was not attentive, she didn't come back to ask if we needed anything. We had to ask someone else for a carry out container and other things throughout the visit. Finally, the bill comes and I'm reviewing it. Come to find out this place has already added 18% gratuity to the bill, WHAT!!! How is it okay to add the gratuity first off for a party of 4 then having no clue as to how the servers will perform. A tip is not an entitlement but a privilege. If service is absolutely horrible I will leave a low tip, but to add the gratuity in to mediocre to poor service makes no sense. I see why our waitress was so inattentive because she was going to get 18% gratuity regardless. Not to mention the infestation of gnats in the restaurant. I'm trying to eat my food and swat gnats all at the same time. Utterly ridiculous. I will NEVER return. Plus reading the other reviews service seems to be bad steadily, no refills on beverages, hard cornbread, and screwed up meals. This place never has to worry about getting any more of my money. I gave them two stars because the pork chops were delightful. Full of flavor and fried to perfection. The rest, no comment.