El Pollo Loco — Restaurant in Diamond Bar

i ordered a large chips with quacamole. the price was $4.when i saw my receipt ,i was over charged $4.99 . this is illegal!!! i have my receicpt to prove it.And i have picture of $4.00 price . the cashier changed the price to $4.99 right in front of me as i took a picture in my phone.And when my order was ready. my quacamole was half filled. i asked and the server that gave me the food,she gave me an attitute and said that they serve it half filled,it is not acceptable. i am spending my hard earn money and i just wan ted to eat my favorite chicken in peace .Oh no!, i got the worst customer service ever!!.el pollo loco needs to make it right with my visit. watch for !!!,over charging in your receipt. whole staff is greeting you as you walk in the store. but over charging&not giving enough of your food. Dont be fulled!!! they have awards for 2015&2016 displayed in the salsa bar. their customer service sucks!!! the awards is going over their whole staff heads!!! the whole staff needs a serious retraining.i am not returning or recommending this location to anyone. i go to el pollo loco every friday with my friends. this location just treated me&my 2 friends badly!! we usually go to grand ave&valley bl. but they are remodeling for 2 weeks. we have been going to walnut location for 2 months,...

TERRIBLE SERVICE! Ordered dinner for my 81 year old grandmother and the El Pollo Loco on Diamondbar Blvd, who on their website, advertises that they deliver not disclosing they deliver thru a 3rd party Told me there was nothing they could do when my order showed delivered but HAD NOT BEEN DELIVERED. The GM Michael (who was very unprofessional) said its "just the way it is"- they can't reach out to the driver, they can't refund my order and resend, nor can they refund me the tip. Why would I tip a driver who was incapable of delivering to the correct address/Not reading the direction provided? My other bone to pick is the fact that El Pollo Loco doesn't empower their management team to make things right for the customer. This was clearly not my fault and had it been disclosed that delivery was thru a 3rd party, I could have just selected to order via the 3rd party directly and have the ability to conjugate with the driver so this like this don't happen.

I ended up having to order thru Uber eats directly and chose to order from a different location because I don't want my business going to a place where they don't value customer service and don't offer any solutions to help...

The first thing you notice when you walk in is the atmosphere and the friendly smiles and welcomes you receive from the staff.Every time I visit this El Pollo Loco, I am impressed by the quality and freshness of the food. The chicken is always juicy and flavorful, and the sides are delicious, especially the creamy mashed potatoes. The portions are generous, and the prices are very reasonable for the amount of food you get.

The staff at El Pollo Loco is always friendly and efficient, they provided excellent customer service. Whether you dine in or take your food to go, you can expect a consistently great experience. I highly recommend this specific El Pollo Loco to anyone. It's definitely one of my favorite go-to places. Great job...