El Tropico Restaurant — Restaurant in Doral

Review of El Tropico Restaurant – 7930 NW 36th St, Doral, FL

I take great pleasure in writing positive reviews when service and quality align with expectations. Unfortunately, this experience did not merit one.

We placed a pickup order for two sandwiches from El Tropico Restaurant. Upon returning to our office and opening one of the boxes, we discovered that while the sandwich appeared properly assembled on top, both sides of the bread were severely burnt underneath—an issue clearly visible upon flipping it over.

This wasn’t a minor oversight. It felt like a deliberate choice, either assuming the customer wouldn’t notice until it was too late, or reflecting a lack of attention to detail. In either case, it’s unacceptable.

I drove back to the restaurant to return the sandwich and request a refund. The process was disorganized, and while the refund was eventually issued, the absence of a basic courtesy—no apology, no acknowledgment of the mistake—was the most disappointing part of the experience.

Mistakes happen. What defines a business is how it responds. A simple “we’re sorry” or “thank you for bringing this to our attention” would have gone a long way. Instead, the lack of accountability and customer care ensured that this will be our last visit.

El Tropico has not only lost a customer, but earned a...

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If you're local this is and option for sure. You will get a good sandwich.. But don't travel for this food nothing special here. Beer was ice cold came with lime. So that's a big plus.

Very clean bathrooms that says alot this is a clean place. But nothing that we ordered made me want to savor the moment. Or look forward to going back.

Good...