McDonald's — Restaurant in Doral

I just stopped by this McDonald’s for a snack, but ended up leaving. Why? Because I decided to stop by the restroom before ordering and while I was doing my deed the light in the bathroom was turned off. Listen, I know it’s good to be eco conscious, and I am all for it. But I am not okay with the timer in the sensor of the Women’s bathroom at this establishments, it’s a health and safety hazard. Let me explain…

I was only there for a minute or two, when the light turned off as I was still in the middle of my deed on the toilet. And because the sensor is only in the hallway area of the bathroom, it couldn’t sense I was still inside and shut off the light.

After moving around (as best I could in my situation) to gesture the sensor I found no success in alerting it of my presence. Left with no resolve, I then proceeded to finish my deed in the dark for a few more minutes and then clean myself in that same condition. My experience was a uncomfortable and irritating, but honestly also unhygienic because let’s face it, it isn’t very easy to properly wipe or clean up in the dark.

Thankfully, I had my phone and it light up a bit of the stall as I tried to conclude my deed. But imagine holding your phone with one hand while you try to wipe yourself because you can’t see? Then consider I am able bodied and have good balance, but what about if was a child, a disabled person, or an elderly individual. They would surely be in a greater disadvantage in my situation.

Now, I am elaborating on this and giving you one star, until you assure me that this sensor has been adjusted to be on for at least 5-10 minutes before shutting off on your customers.

You may think I am petty, and I am. But I am mostly doing this because I had to wash my hand 3-4 times unsure on how well I cleaned myself with grace in the dark. Which ultimately affected my customer experience and killed my appetite, therefore making you lose money.

I then considered the bigger issues of this, and dedicated 15 minutes of my time to make this complaint as a way to protest this mad practice of leaving your customers in the dark when on the toilet to save some micro cents on your light bill.

Clearly I am not happy, and I hope your management makes...

Poor service at this McDonald's kept my kids from eating last night. I am a covid nurse and got off work at 10PM and drove to the only open place for miles, McDonald's, and got there at 10:15PM... I proceeded to get locked into the drive thru with cars behind me, and waited my turn as it took 40 minutes for 6 cars in front of me to have their order taken (they would ignore cars at the microphone for like 5 minutes at a time).

When I got to the microphone at 10:52 Pm, I was refused service on account of McDonald's being closed! However, this location closes at 11,and I explained this. The response I got through thr drive through was unbelievably rude, a young woman explaining it wasn't her problem I waited 40 minutes in line and now they wouldn't serve me. I then waited 15 more minutes stuck in line while they rang up and gave out the 3 orders ahead of me, and when I passed the window asked for the manager. The man who was at the window laughed loudly and said he was the manager. I explained that no other restaurants are open and that my kids needed dinner and that I really needed the food, especially since they were technically still open, but this man had 0 sympathy. All he did was laugh at me when I told him we were going to go hungry for the night. As I sit here the next day caring for patients, I am still shocked and bewildered at the treatment I received after sitting in McDonald's drive through for an hour. It will take a long time for me to willingly spend money at McDonald's in the future, but presently, McDonald's needs to make the situation right. I was wronged last night by over the top POOR service at one of your locations that literally resulted in my children going hungry...

On January 13, 2024, at 6:14 PM, we had an exceptionally disappointing experience at the McDonald's drive-thru. The employee, Sidel, who processed our order, exuded disinterest and lethargy. She neglected to give us our order total and her demeanor suggested she was not fully present in her role.

When we reached the second window for pickup, our request for ketchup packets was blatantly ignored by Sidel. Despite our visible efforts to get her attention, she chose to disregard us, engaging in jovial conversation with her coworkers instead. It was only thanks to a diligent young staff member who noticed us and promptly responded to our simple request that we received the ketchup packets.

The situation was unnecessarily stressful and cast a pall over what should have been a straightforward service interaction. It's disheartening when the basic standards of customer service are not met, particularly by a well-established brand like McDonald's. This level of service is not conducive to a positive customer experience and should be addressed immediately by...