Little Caesars Pizza — Restaurant in Dothan

Every single time we get pizza from this location, I have to take the pizzas home and bake each one due to undercooked crust. The pizza is way over sauced so we always ask for light sauce. We're now being up-charged $4.00 to simply have less sauce. How do you get charged more to have less product? And is my $4 paying for the employee to pour the sauce lighter?!? I'm trying to make it make sense. Little Caesars use to be the best place to pop in, grab a quick meal, for a great price and have a decent product for that price however, they've gone up in price while quality goes down, and then have the nerve to up-charge customers for requesting that the food THEY PAY FOR be to their liking. Imagine being charged $4 by McDonald's to simply ask for no lettuce or light mayo. What if the reason I ask for light sauce on the pizza is because of a food sensitivity and I'm being charged more for having a health condition? The only reason I gave customer service higher stars is because the kids working there obviously do the best they can with the business they've been hired into. Whoever designed the new layout of the drive thru and parking lot must have never worked in design before. That parking lot is a trap. The only parking apart from the 3 spots in front of the store, are on the side but, if you park there good luck getting out. This place has never been equipped to keep up with a drive thru (another bad idea) so once you park, and the drive thru fills up, you will get trapped, asking folks in the drive thru to back up (if they don't have cars behind them) just to get out, but even then you have to either drive the opposite way in the drive thru to get out to the road or get in line in the drive thru till it comes around to the back end of the building before you have the space to drive around the line and get out. Most people in the drive thru are directed to park to wait on pizza especially if it's not just a hot n ready or 2. Only good thing about this location is being able to go grab 2liters from DG while waiting 15min for the DRIVE THRU pizza you ordered. (cause who's gonna pay Caesars prices for their 2liters when DG has it next door for...

Hi Jeremy, This is the senior citizen you treated so poorly. Since you were so confident in me calling corporate, in telling me, "Have fun calling Corporate," and laughing at me, I decided to vent my frustration here. I ordered online and went inside to get my order. I was waiting about 15 minutes when a tall skinny guy walked up and told me they messed up on my pizza so it would be another 8 minutes. No "I'm sorry," no nothing. I asked him was there any type of restitution for my extra wait and their mess up. He just said "No." I asked to speak with a manager and along came Jeremy. He introduced himself as one of the managers. I explained the situation. He said yes, they put way too much cheese on your first one. He said I didn't know, Iwasn’t really paying attention, so I had to ask them what happened. He again told me there's nothing their going to do about it and I would just have to wait. I told him I was going to call corporate for his rude demeanor and unprofessionalism. His white face turned beet red. He was shaking his head and with a smirk, He told me to have fun calling Corporate. While he was arguing with me, one of the employees walked up with my pizza. It wasn't delayed at all. He had no idea what was going on. He started laughing out loud and started walking off. While he was walking off he was looking back at me yelling, the same thing in front of every employee and customer, laughing saying have fun calling Corporate. All his employees stopped what they doing to turn and look at him as he made a clown of himself. The other the employees handled this beautifully and they made an awesome pizza. The one star is for them. The lack of four stars is all about him. Good luck Jeremy in your life's journey. And I do mean that, Your going to need it. People will know who you are. You need a lot of work on you....

I’m not sure why this is reoccurring issue and why it’s not being addressed by owner/manager.

I put my order in online 30 min before opening (10:30am) for 4 cheese and 4 pepperoni

It said to arrive 1 hr later (11:30-11:35am)

Knowing and suspecting there may be an issue I called ahead at 11:15 am (no answer)

I arrive at 11:37am (after eta of pizza being ready)

Person at register and rest of staff was very nice but you could tell stressed out and down (probably 10 employees I could see)

Girl asked if I called ahead and I told her I did but no answer.

She was apologetic but I had to wait 20 min (finally got my pizza at 11:57am).

Not sure what the issues are or how things are prioritized but there is reoccurring theme of this when ordering ahead or showing up to get 1-2 hot and ready (typically they don’t have cheese ready)

I’m not sure if ownership mentality is service doesn’t matter bc main benefit of little Caesar’s is not having to order ahead and price but you would think there would be some level of integrity and desire to set a higher standard and attempt to fix this...