Sbarro Arbor Place — Restaurant in Douglasville

Horrible customer service and wait time.

I ordered two slices of pepperoni pizza and was told it would be about a 10 minute wait. After that amount of time I witnessed the male "cook" remove a pepperoni pizza from the oven but it was for another person's order who had ordered a whole pizza. I witnessed the same cook remove a pizza that was half pepperoni and half cheese. I finally saw him put in another pepperoni pizza to cook. I believe he never even realized they were out until the female who took my order saw me still standing there and informed him. He then removed an all cheese pizza that was finished cooking and put cold pepperoni's on top. He looked back at me and smirked while doing this. My girlfriend complained about the wait time and complained that he was using cold pepperoni's. He then smirked at her and said they NEVER cook the pizza with pepperoni on top. They ALWAYS cook it without. This young man lied instead of owning up to his actions. Either it is policy to not cook it with the pepperoni and he broke that policy multiple times while I watched him do it. Or he made a mistake and chose to lie about it. Either way, he handled the entire situation poorly. Nothing was offered to me for having to wait, not even an apology. I will never purchase anything from this...

Overpriced food with sparse toppings always takes more than twice as long to make a pizza as they tell you making you late for movies, work, ect. Employees respond negatively if you address their sanitation. Today I didn't have time to eat before I had to go to avoid being late to work even though I should have had plenty of time. They told me 15 minutes I came back in 15 and the pizza hadn't even been put in the oven yet. I watched the guy handling my pizza take a set of keys from the money changer with a gloved hand, stick them in his pocket, and then go back to work on my.pizza without switching. As it turns out complaining to the manager doesn't work because that's him. Then when I get to work, I open the pizza and the toppings are so sparse some slices were just cheese. And I ordered a supreme. Never eating...

I'm love some mall/airport pizza and Sbarro never disappoints. A young man by the name of Jabrell (spelling?) took my order, he was nice, courteous, knowledgeable, professional, and personable. He never rushed me when I couldn't make up my mind and even gave some suggestions. Any other place they would have talked quick or said I don't know...I am VERY BIG on customer service. Our younger generation do not do a very good job so I had to rave about this young male. His parents/guardians/manager or whoever the village is that raised this kid, did an exceptional job. I tried to tell the manager but he was on a conference call. Keep good employees and good products and the customers will come back. I know...