Sansei Japan — Restaurant in Downey

I been ordering food here for over a year it's delicious. Today the cook touches the raw shrimp then served my chicken on top..when I mentioned the cashier about a refund they said no. I looked very carefully for no refund sign but there was not..the guy had an attitude and he just started a few months ago because I seen when he first started..he mentioned he was the manager. I'm not sure how when there was a another person there way before him. When I called the number on the receipt was their store and no one picked up. I heard the "manager" tell the other worker not to pick up the phone because it was me calling. I let them know that they just contaminated my food by using the same spatula to flip the shrimp and that I'm allergic to shrimp, then they picked up my chicken with the same raw shrimp and poured it on my plate. They did not offer a new plate or to wipe the grill. They gave me a hard time. I asked for the corporate number or someone else I could call because that is not right but he gave me an atty and ignored me. The first time he ignored me so I spoke in Spanish to him so he could understand. Yes I was upset but I did not cuss them out. He got a bit loud but maybe due to the busy mall. I kept it professional and simply asked for my money back, a new meal and he said no I have to take that one. Does anyone know where I'm able to speak with someone about this situation possibly get...

I was literally the only person ordering. Business seemed slow for them. However, the rest of the mall and food court eating area was full. I ordered the chicken teriyaki plate. Walked across the large seating area to meet my family who ordered something else and sat at the far end of the food court. I open my plate and started eating, no teriyaki in the teriyaki chicken. I now have to walk back to Sansei to get some. No big deal, people make mistakes. I get there and they say I need to bring back my whole order so they can pour what was supposed to be poured to start with, on the chicken. I tell them I left the food at my table and just pour me a little on the small Styrofoam cup that's literally on the counter in front of me. It wasn't like he couldn't remember me I'm the only customer at the moment and they're practically dead. I asked you're going to make me walk all the way across the seating area to get my plate and correct what you did wrong? They said they couldn't do it. I went, got my plate and they did it. I told them that wasn't what I expected of they make the mistake. He didn't care. Told him I wouldn't be back. Got back and my Orange was terrible too. It was mostly water. So no, probably will eat at any other place there but not this one again. I don't recommend it. Also, just saw the other reviews after I posted this and it's pretty consistent. THIS...

I just left this place. Came home with a half plate of food it seems. I ordered the #5 beef and shrimp bowl. What attracted me was the price. It seemed fair for today's market. But no. I don't recommend it. It's too little of a serving even for the price. Barely and beef 8 pieces of shrimp. Hardly any veggies. 2 broccoli heads. That's it. I feel robbed. Very unsatisfied.

My woman ordered first, I was thinking the cashier was going to ask me what I wanted next, nope told me 15.50 for one plate. My woman's food nothing special either. One broccoli head. That's it. Beef and shrimp portion lacking tremendously. Just bad overall

What really upset me was that there was a couple other people ahead of me when I saw their plate they could barely close it. The person before me asked for a little bit more beef which the line cook agreed to give him. I guess I was charged with that extra pieces of beef. What a disappointment. Foods ok. Nothing great. I rather go to a Chinese food restaurant or ohno.

First time never again. Small portions. Foods nothing to...