Sbarro Stonewood Center — Restaurant in Downey

Ever since Covid my husband has some "brain damage" issues where it's hard for him to comprehend things. He asked the lady 6 times questions about the pizza & price before finally ordering a whole pizza. He kept thinking special was only for 2 slices & a drink. Afterwards he realized he could have got 2 pizzas at the listed price, which was NOT mentioned by the worker or the one he ordered from, but when we asked if could get another pizza, paying the difference she refused. She said he'd have to pay another $28 at regular price. The deal was 2 for $32 I think. It took my husband 5 minutes just to understand the difference in the pizzas so she KNEW he had problems understanding. I even explained to her that he has brain damage. She didn't care. Won't be going back. I might even dispute the credit card charge for the bad customer service. No reason they couldn't have explained the special when asked several times about getting a whole pizza or refunded the pizza & recharged him for 2. No compassion means...

The worst service ever. I paid with a $100 dollar bill and the flamboyant bleach blonde haired male manager who served me shorted me change. I went back to get proper change and I was denied. I asked for the customer service number for Sbarro's and he said that he was the owner so my complaints were a waste of time. Then he snapped his tina turner talk to the hand gesture to me like he was a teenaged girl. Food was not very good and served lukewarm with burnt morsels of bread and cheese stuck to the bottom of the pizza. Avoid this dirty un kept establishment. Their service and quality is so bad that I'm sure they keep the back kitchen areas so unruly and unclean. I spent a lot of money at that mall that day and I will think twice about going to that mall because the treatment was so below par. I would give this business less than a star but google Rate & Review won't allow me to hit post unless a ranking was determined. THEY DO NOT GIVE YOU BACK PROPER CHANGE, RUDE STAFF....

!!!TERRIBLE SERVICE!!! This location needs to train their employees. I asked for a parmesan chicken by itself and a side order of mac and cheese and I was denied because I can only get potatoes with it. I wasnt trying to get a combo i just wanted those 2 and told them if it's more I'll pay...still he stared at me and said NO that they cant do that. I dont know since when that has ever been an issue but it's really ridiculous that we cant eat what we want. I've had people at this location before charge me everything seperate although is does come out more expensive it's what I want to eat. PLEASE SBARRO train your...