Frost Doylestown — Restaurant in Doylestown

Unfortunately disappointing. Could be a nice spot but way too pompous and pretentious. More worried out their “exclusivity” than actual customer service. Poor service for what is suppose to be an upscale swanky place. Not worth the money or time.

I do not see the ability to respond to the restaurants reply to my initial review.

Here is my response: Thank you for your response. I’d like to clarify a few points and provide additional context.

I wasn’t hiding my identity. I posted a genuine review to share my experience, which is exactly why I used my real name.

Assumptions about the experience: I feel you’ve made assumptions about my behavior and the experience of the entire table. You weren’t sitting with us, so I’m not sure how you can speak to the attitudes and opinions of my guests. What I can tell you is that we were all disappointed with the situation, not just myself.

I did not arrive angry. In fact, my husband and I had a pleasant conversation with the staff at the front door while waiting. When we were seated, I went straight to the restroom, and when I returned, my table was already expressing concern about the volume of the music, which was right next to us. It wasn’t just me who had an issue—it was the entire table. We were given the impression that the sound would be evenly dispersed and that it wouldn’t be disruptive, but that wasn’t the case.

The attempt to resolve the situation: My first instinct was to try to find a solution for everyone. When the noise became unbearable for my group, I politely asked the waitress if we could move to one of the many empty tables in the restaurant. When the manager arrived, I was met with reluctance to accommodate us, despite there being open seating. This was frustrating, but I did not respond with hostility. I was simply looking for a reasonable solution. And I am the one who apologized to the performer as it had nothing to do with her and let her know she had an absolutely beautiful voice.

Regarding the credit card: Yes, I did leave my card behind, which was my mistake. However, what I found frustrating was that despite having a phone number on your website, I was unable to reach anyone by phone—after numerous attempts to contact the restaurant, I didn’t receive an answer. I understand that you may be busy, but I found it concerning that the phone was never answered during business hours, which added to my frustration.

The suggestion to leave a review: Lastly, I want to note that it was actually one of your staff members at the front door who encouraged me to leave a review. I hadn’t initially planned to write one, but the suggestion was made, and I decided to share my experience in the hopes it could help improve things for future guests.

I hope you understand that this review was meant to share a personal experience, not to belittle or insult your staff. I appreciate the efforts of the staff who were trying to accommodate us. My suggestion is simply to be more mindful of where tables are placed when live music is involved. The proximity to the artist and the volume made it difficult for us to enjoy the meal and conversation. I wish you all the best, and I hope others have a more enjoyable experience...

I would recommend going anywhere else in Doylestown. From the moment we walked in, the person who sat us was incredibly rude and made us feel unwelcome. The restaurant was practically empty when we arrived, but instead of hospitality, we got attitude.

There is a sign out front that advertises happy hour but you aren’t told it’s only at two specific hightop tables in the restaurant or the bar which could not accommodate our party. Ok fine whatever that should have been told to us but we ordered (overpriced) drinks anyway.

What really sealed the deal was watching the owner point at our table and count what we ordered, as if we weren’t spending enough. It was uncomfortable, unprofessional, and downright insulting. We had planned to stay longer and order more, including food and drinks, but the unwelcoming atmosphere made us decide to quickly finish up, pay, and leave.

Our server was lovely (and we made sure to tip her well because it wasn’t her fault), but the overall experience was ruined by the owner’s behavior. With so many great spots in Doylestown, I’d suggest going anywhere else. It’s a shame because the place is really pretty inside. Can’t wait till it changes hands!

PART TWO REPLY TO OWNERS COMMENTS:

We know exactly who you are, and you were an absolutely unpleasant human being to interact with. I truly feel for your staff if this is the tone you set for them. Let’s set the record straight: there were fewer than eight guests in your establishment besides our party on a Saturday night. If that’s what you consider your “peak,” then you have much bigger issues.

On top of that, TO DISCRIMINATE AGAINST A PREGNANT PERSON FOR ORDERING A $5 SODA INSTEAD OF A COCKTAIL. IS DESPICIBLE.. Should she have been forced to order a cocktail just to appease you?! There was no minimum spend requirement posted or mentioned anywhere.

Had we been welcomed with basic respect, we absolutely would have ordered more,including food and additional drinks. But instead, we were made to feel uncomfortable and unwelcome from the very beginning.

It’s truly a shame. I have not been treated this poorly since my early 20s, and I kept this experience off of social media initially. But after receiving your dismissive response, I will now be sharing this experience, including the discrimination against a pregnant person, across all of my platforms.

It seems as though you meet each bar review with a scathing response. Seems more like an INTERENET BULLY than a employer and buisness owner that wants to make a great place for...

Terrible and unprepared manager. Nice staff and good food.

I came with my wife and my dog, we were sitting outside and another couple arrived with a dog. We requested one of the staff members if we could put one of the two empties tables together, he told me he would ask someone to check. Our waitress arrived, cleaned the table and told us we could use it. My friend told her other 2 people were coming and she said it was okay for the tables.

The manager arrived, very rude, telling they can’t seat by themselves and we explained the waitress gave the okay. After 3 minutes, the other couple we mentioned arrived too. The manager came again, very impolite, telling us they can’t stay because they can’t just arrive and sit in the table the waitress gave the okay.

He clearly didn’t ask the waitress, as she confirmed to us she said that.

Different from the fake review from one hour ago (probably a friend requested from the manager), we talked with people outside who saw the whole situation and they told us they don’t go to this place anymore because the manager is very harsh with staff members.

update after the business reply -

Congrats, more lies! I was already at the table, the first two friends came to us in the corner and didn’t seat, they asked the waiter who was cleaning the table and informed us he would ask someone to check.

When our waitress arrived, she finalized the cleaning and told us it was okay for them to use this table and put it together. She also said it was okay to have in this table the other 2 people who were coming.

Yes, my friend said she would leave a bad review and she did, which is fair, considering the level of service and rudeness of the manager (not only with us, but with staff as well, also confirmed by some people outside the restaurant).

Someone telling the truth about an establishment in a review should not be considered a threat, it is the true reality and that’s the reason we have tools like the review on google, so people who don’t know the place can see what really happens.

Again, we did nothing without consent, the waitress told us the people who arrived can be accommodated and they knew 4 people were coming.

That’s the kind of behavior you get when you disrespect customers.

And there is no questions that Our dogs are more respectful and courteous than the...