Auntie Anne’s — Restaurant in Dr. Phillips

To Whom It May Concern, I am writing to formally report a deeply disturbing experience I had at the Auntie Anne’s location inside the Orlando Premium Outlets (Vineland Ave) on [06/21/25]. As a loyal customer and a fan of Auntie Anne’s pretzels for many years, what I witnessed during my visit was not only shocking but completely unacceptable for any food establishment. While placing my order at the counter, I noticed movement in the back near the area where the pretzels are prepared. To my absolute horror, I clearly saw two rats scurrying along the base of the prep station. One of them disappeared behind a storage bin, while the other boldly darted across an area that appeared to be used for dough handling. These were not tiny mice—they were large, noticeable rodents. It immediately made my stomach turn. As if that wasn’t bad enough, while I stood there stunned, I began to observe more closely and noticed multiple flies hovering directly over trays of exposed pretzels. These flies were not just buzzing around the area—they were landing right on the pretzels that were being served to customers. The staff seemed completely unbothered and continued to serve food without any attempt to cover or protect it from the insects. The sight of rodents and flies in a food prep area is more than just unappetizing—it is an extreme health hazard and a blatant violation of basic sanitary practices. I did not feel safe eating anything from that location, and needless to say, I had to walk away without completing my order. This experience has completely shattered my trust in this particular location. I strongly urge Auntie Anne’s corporate and local health authorities to immediately investigate and inspect this store for pest control and food safety violations. No customer should ever have to witness such a disgusting environment while attempting to enjoy a snack. Thank you for taking this complaint seriously. I hope swift action is taken to correct these unsanitary conditions and ensure the safety of...

!!!!!!!RATTSSSSSSSSSSS!!!!!!!!!!!!! OMG 😭😭😭 y’all I am SCREAMING rn like I can’t even—

So me & my fam pull up to Auntie Anne’s right? We just tryna be cute & get pretzels, vibes were HIGH, like we’re talkin cinnamon sugar, lemonade, all that ✨🫶

BUT BABYYYYYY—tell me WHY mid-order, like as my mom is literally asking for extra cheese dip, I look down and I’m like WAIT. HOLD UP. IS THAT A RAT???

NOT ONE. NOT TWO. MULTIPLE. RATS. 😭💀

Like full-on rodent Ratatouille family reunion vibes. Just scurrying like they paid rent. I was clutching my pretzel bites like they were my last hope.

The way we RANNNN outta there—my lil cousin was crying, my dad was gagging, my aunt was ready to fight someone. I almost threw my lemonade it was so traumatic 💅🧃

So yeah 0/10 DO NOT recommend unless you tryna share your snack with Mickey & his friends 🙃🧀🐀

Auntie Anne’s? More like Auntie ANXIETY

Get it together babes this ain’t...

Tremendously disappointed, folks. I’ve eaten pretzels around the world—private jets, five-star airports—you name it. But Auntie Anne’s? Total disaster. Walked in expecting buttery excellence, walked out nauseous. My pretzel had actual mold. Green. Fuzzy. Disgusting. Thank God my daughter didn’t take a bite—could’ve been a lawsuit (and I know lawsuits).

Even worse? I watched the manager—yes, the person in charge—wipe her nose, bare hand, then straight into kneading dough like it’s totally normal. Unsanitary, unspeakable. This isn’t a bakery, it’s a biohazard zone.

This isn’t about money—I could buy the whole store and turn it into a wine bar. It’s about standards. And this place? Zero class. Zero hygiene. Zero...