Saltgrass Steak House — Restaurant in Dr. Phillips

10-12-2025 Went to this steak house and arrived at around 5pm to miss the dinner crush. The restaurant was nice, hostess was very pleasant, inside temp was perfect.

Ordered appetizers and about mid-way thru those being gone, dinner was then ordered. My wife was the only one to order a steak. She specifically ordered her steak medium to medium well. Food came and when she cut into her steak, it was literally raw, more like steak tar-tar. It took a few minutes but we let our server know the steak was not prepared as requested. She took it back with apologies.

A few minutes later the steak was returned to my wife by the manager. She again cut into it, and again, finding it was only slightly less raw than the first time. It was, however, burnt on the outside. At that point, my wife again let the server know the steak was still not prepared correctly. She also noted that just because it was more well done on the outside didn't make the inside as requested. She requested a new steak be prepared and the server agreed to do that. I also added that the burger I ordered was also very rare inside, almost too raw even for me.

A new steak was finally brought to the table. I immediately cut into it while the server watched. It was as raw as the first one. My wife asked that the steak she ordered be removed from the bill. The steak, again not prepared as requested, was removed from the bill.

My wife was looking forward to having a steak and was extremely disappointed she didn’t get the steak she hoped for. Furthermore, we had invited friends to come with us touting Salt Grass’ great food and steaks. She was embarrassed that the dinner didn’t turn out that way. In addition, one of the entrees ordered by our friends was also not prepared as noted in the picture of the entrée she was hoping to get.

As far as the steak prep in concerned, the lack of proper prep was clearly an indicator that whoever was responsible for the meat prep didn't know what he or she was doing. While there, we saw other steaks being returned to the kitchen for probably the same issues we were having.

Having done this type of work myself, I knew right away what was happening in the kitchen. I beleive the grill was too hot and so cooked the surface of the steak quickly. Whoever was cooking the steaks clearly didn't understand a burnt steak on the outside can still be raw on the inside.

All in all, a bust of an evening and a seriousdisappointment as well. Our friends told us they would NOT be going to another Sal Grass steak...

As you can see by my profile, I'm an avid user of Google maps and reviews. I was simply looking for a place to have a nice dinner for my birthday and seen this place pop up in the restaurant section. For whatever reason, it stood out and I was already thinking of a steakhouse so we made reservations (which aren't required). We had less than a 5 min wait and we were seated. The drink menu was explained by the hostess and we began our dining experience. Our waitress was Mylani and I simply can't say enough good things about her. She was beautiful, polite, and very upbeat as she explained the basics to us since it was our first visit. I had 2 cocktails, a skinny margarita and grilled pineapple... which both were very good. My husband and I both decided to get the Laredo chicken and omg... let me say this much. I have never had such juicy, flavorful chicken in my life!!! I had green beans as my side and they were out of this world! The seasoning they use is definitely the secret. I have never taken a picture of an empty plate before but you will see my photo in this group of pictures I post showcasing the clean plate I displayed at the end of our dinner.

Hands down, the most amazing chicken EVER and Mylani was literally the cherry on top. She was so personable and we had one on one conversations about things other than the menu. She is a gem and I hope the management understands what type of person they employ with her.

Will definitely return! The photographer was very polite and ended up taking w photos and we purchased both. They were very nice and she was not pushy at all in her attempts to sell them. It was the perfect touch to my birthday dinner.

If you read the reviews on here and see low ratings, go read the reasons. Some ppl were simply "entitled" and upset over lack of acknowledgement of their birthday or possibly slow service. Not many at all speak poorly of the food and now I know why. Worth every...

Saltgrass is one of my favs by far! This past visit just confirmed that. Recently me and my family went to Charley’s steakhouse… highly overpriced and underwhelming. I will not return. We just visited saltgrass today for Christmas dinner (I recommended it because I’ve been here once and it was a good experience) my family loved it too! You know it’s good when my mom enjoyed it because she complains about everything lol.

Our server was Mars. Yes like the planet lol. She was lovely I really enjoyed her. Apparently we have the same taste in drinks because both drinks she recommended me (the pomegranate mojito and the sangria I forgot which flavor) were top tier. Me and my mom had the potato soup for our appetizer, which was slightly cold at first, but Mars took it back and brought us a hot one while being extremely sweet about it. I had the urban cowboy for my dinner which is what I get every time (the two times I attended here) and it’s just so good like Charley’s could never. The steak was cooked perfectly and the shrimp are delicious like seriously. I added the lump crab stuff for a topping (Mars recommended) and that was also great. It could go without it but it’s a nice addition.

My mom complained to the manager about her steak being undercooked (she orders well done which I don’t get) and the manager act like he had an attitude about it. Don’t know what was up with him maybe because he was working on Christmas but shoot that’s not our problem. She sent it back and he took it off the bill so can’t stress about it too much.

Anyways all around great experience. Saltgrass definitely has one of the best flavors steaks. Even Chelle said she wants to come back (my picky mom) so yea if u want a nice affordable meal that’s worth it come here. Don’t go to Charley’s.

Thanks to everyone who made sure we had a good experience despite they were working on...