Schlotzsky's — Restaurant in Dripping Springs

Horrible customer service! My family dined inside and while I was ordering, my 6 year old son was asking me if he can get chips with his kids meal. The guy taking our order looked at my son and very sternly said, “Be quiet!”. Although my son should not have been talking while adults were talking (he did get punished for it), the guy had no right to talk to a customer’s child that way! My husband informed another employee of the situation. The customer behind me was so appalled that she also complained. The manager didn’t come out until after we had received our food. She apologized and said that his explanation was that he was “overwhelmed”. She said she told him to go to the back and take a 5 minute time out. If he gets overwhelmed that easily, then he should not be in the service industry! I called corporate and complain. The lady said she would let the area manager know. That was around three weeks ago and I still have not had a response. Schlotzsky’s has for sure lost my family of six...

Thank goodness they were open today, snowing and frozen ice/snow roads accumulated since Sunday (today is Thursday). I'm down to 2 eggs, 1 banana, 4 tomatoes and some blueberries. When I called about 10:30 they said they were open but not sure how long. I had to get ice/snow off my truck that's been sitting since Sunday. Three in ice over the windshield. It took a while. I called to make sure they were open and told them how close I was, please, don't close, I'm out of food and will be placing a big order. She was incredibly gracious, and offered to start my order. Once I got there I ordered more to complete my order. Super nice people and very helpful. Local grocery stores are depleted of stocks and on short hours. I only needed a couple of days, as this is a house I was caretaking. Thank you...

The dead-eyed young girl at the counter finished taking someones order, then completely ignored me and walked into the back. Stood out there for quite some time, even the people that had just ordered thought it was very rude. I looked into the back and she was standing there waiting for the order I suppose. I said, "Hello", and she ignored me. After awhile she brought the people their take out and the woman told her I had been waiting there. Dead-eyed no-talking girl said, "I know, I was waiting for your order". Rude. Teach these people to simply say, "Hello sir, I'll be right with you". It's not hard. Then when I got home, the big cinnabons I ordered were as hard as a rock. My wife could barely cut in with a large sharp knife. The sandwichez were...