Starbucks — Restaurant in Dripping Springs

I placed an online order around 10am when I was on the street turning into this location. There were 6 cars in the drive-thru already. The app told me 4-7 minutes to complete my order which was more than fine, I was in no rush. When I got into the drive thru there was about 2-3 minutes passed before I got to the kiosk where I told them I placed an online order. The lady working drive-thru had an attitude “next time order ahead with enough time for us to make your order, not just 2 minutes!” At this point there are still 3 cars in front of me…? And I ended up waiting within the 4-7 minute window for my order. I’ve always done it this way in the mornings because they are so unpredictable. Sometimes I’ve ordered ahead and my order has sat for 25 minutes on the counter because of the drive-thru orders in front of me. I don’t want my order to be cold so I’ve learned. I just thought her comment was really unnecessary and the tone she used was rude. I would have had to wait regardless of whether or not I ordered in the app. No other location has said anything to me like that before and it’s never been an issue until I stopped at...

Just a thought. I love having a Starbucks so close by. Went through the drive-through tonight and ordered a sandwich, a small white unsweetened iced tea, a package of salt/vinegar chips. I'm always careful to enunciate carefully. I got to the window and had the tea and sandwich handed out. I asked about the chips. They were not aware of the salt/vinegar chips, but rather had put salt in my tea. She was sweet and helpful and mentioned that she had never heard of anyone wanting salt in their tea before, but had proceeded with the order as she thought she had heard it. I'm making a point for all the 65+ people who cannot escape the sidelong glances if they ever don't hear something correctly. Oh, we're old or deaf or maybe worse. If an older person had been working the window, their age would have been discussed, I'm sure, at the next meeting. Who has ever heard of salt in iced tea? I'm almost 70 and I sure haven't. So maybe, before you assume someone is too old for the job, think about some 20-something person who thinks they heard you say you wanted salt in your tea. Consideration and fairness are...

David at the cold drinks station has no clue of organization. He left us standing for 10 minutes with an incomplete order. When mentioned he continued to take people in front of us. His station was a filthy mess, splashes, and spills all over the counter. Then he proceeded to dump a whole Venti size cup in front of a customer and left it for a good 2 to 3 minutes instead of immediately getting it tidied up. the other people that work in the store seem clueless to how to run a Starbucks. The lady that checked this out had no clue of what you were talking about. When you placed an order she would have to say wait a minute and get advice from other people. I know people starting new need help but they’re supposed to be trained a bit better than this lady was. All in all this store needs five negative stars. I would keep going and find another Starbucks if you want your drink in a timely manner and a clean environment. by the way, the restrooms were atrocious. Doesn’t look like they been cleaned in two...