I usually donāt write reviews, unless Iām overly impressed by the services! This is my second review and Iām really happy to share it for this place as my experience was really great!
I was simply trying to surprise a friend with birthday treats who went to visit family in states after COVID. It was special as I was trying to place the order from Canada and my credit card was not being accepted online or at any other store. After being frustrated from calling 6 different places and no one could help me with my order. Itās when Mikaela the supervisor from this place went above and beyond, explained it all, placed the order and told me about all different flavours of the delicious treats. She made it sound so simple and was very patients with all my questions and trust me I had many.
What made the experience even better is the fact my friend was exceptionally surprised as this place is her all time favourite and I didnāt even know that!!! Thank...
Ā Ā Ā Read moreCustomer service is clearly not a priority for this business. I called ahead to let them know that I would be coming at 4:59 when their hours state 5:00 close and to please not lock the door early. The transaction was under 30 seconds long for me to buy 3 cakes for my grandmotherās birthday. Jaqueline at the front was incredibly rude to me on the phone and was the one who rung me up. She was rushing me to go faster and shut the lights and music off while I was at the register for a 30 second transaction. The lady at the door was standing there ready to lock it when I arrived even after knowing I would be coming in at 4:59 since I called ahead. I was told itās āstore policyā and they will not leave the door open past 5:00. All the employees rushed out the door the second I left. This was not a very professional...
Ā Ā Ā Read moreHigh reputation but ok cakes!
Expectation set was too high for these cakes but felt nothing was extra ordinary. I felt Way too much sugar is added to the cake and even for frosting its butter and cream..Felt pukish after tasting the extreme sugary portion of the cake and I am know to be a sweet tooth. Avoid if you are a health conscious. Once in a year option only.the staff was ok, I went almost at the closing time and the staff was blunt to state that we can pick only the ones which were on display. Bought cupcakes which were big size and yet again high sugar. If you want to feel some high sugar cakes, this is the shop. Would have given more stars if the staff had gone beyond to help as I mentioned that it was my twin boys birthday but then I felt it's the choice which was made not to extent...
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