River Rock Kitchen & Tap Featuring Bennigan's On The Fly — Restaurant in Dubuque

If I could give the service a below zero star I would. The server didn't say hello she was standing at the entrance to the restaurant we asked are they were open she said, "Yes go in". She was complaining to us how she has to explain to people that they are not a Bennigans, but they advertise that they are. Then asked what we wanted for drinks and told us the previous staff probably didn't stock the supplies needed for the August drink special. We asked what drink options there were and she told us this is the special so this is it. We said, "Two of us will have one of those and the third person will have a water." She had to make two drinks mind you we were the only three customers in the restaurant/bar at 1pm on a Saturday. She then walked behind the bar to make are drinks and was complaining how she couldn't find anything. She then stepped into the hallway and we could hear her complaining to a fellow hotel employee how no one could stock the bar for her as she walked back in another customer walked in, she then proceeded to yell across the bar "Just sit down, I can't serve you right now I have to make these drinks for those girls". At that point she hadnt poured a thing and we knew this was time to walk away from this horrible experience. I walked over to the bar and said, "We will no longer need to take your time away from this kind customer to make our drinks and we no longer need your service", as we...

I had to travel for work and this restaurant was attached to the hotel so it was very convenient for me after long days at work. I had their breakfast sandwich and American fries in the morning. One evening I had the BLTA with a few drinks and the next night I had their siracha shrimp with a few drinks. The breakfast sandwich with american fries were good though average as far as it goes. The BLTA was very good though with a perfect amount of bacon and toppings. The beers were good, cold and refreshing. The next night I had the siracha shrimp which had a few onion rings with it. The sauce is awesome, the shrimp was good, the onion rings were excellent. The only real downside was the excessive amount of breading on the shrimp. It was too much but feeling about half of it off made it just about right. Between myself and my coworkers, we tried just about everything on the menu at some point over the weeks time. The food is highly recommended and really the only downer was the slow service from both the bartender and the waitress on the 1st night. The 2bd night was fine as we had a different bartender and it was slightly less busy. If you are in the area, go try the food, you will be...

Food was great, however for a saturday night they were either understaffed or not working as a team. Our bartender was amazing, and I cannot rave enough about her. But she was by herself. There was a waitress walking around with a bad attitude. Anytime she walked behind our chairs at the bar she would bump into them and not say anything, one time even bumping my arm. She came up to our very busy bartender at one point and was complaining about a table she had. Our bartender was running all of our food, making drinks for her customers and others and yet i could see another waiter standing around. A manager that would emerge from the kitchen and survey the restaurant and then disappear. By the time our food came it was on the colder side and we had to ask for our check, because we had somewhere to be. We got there an hour and 15 minutes before our play, our food, that we ordered pretty quickly came with 15 minutes left before we had to leave. I feel that if our food was cold, someone, anyone could have brought it out for her as she was doing her best. I was shocked to see that she had no help, especially...