Cesar's Tacos — Restaurant in Duncanville

Consistency! Consistency! Consistency! is not something you typically get at Cesar's Tacos in Duncanville anymore. I've been a patron here for nearly 10 years, and the #28 super nachos were my favorite item. It was a frequent stop for me given the late night hours they stay open. Pictured with my review is what the nachos use to look like, they were great! 5 years ago I would have rated this place 5/5 for bang for the buck - service although friendly will leave you questioning competence as again, you will be hard pressed to find consistency in both the cooking, as well as your order being correct. Going to this place is literally like gambling, Hit it on a good night your order both correct and is piping hot and fresh and it's a wonderful experience, the travesty is when you go back expecting the same thing and your order of the same exact item taste completely different because they over seasoned the beef that day or the guac taste like nothing but pure lime paste instead of guac, Or when you make it home to find out that they didn't include any sauce at all to your order or you find out you ordered a combo of meat and they charged you for it but you only got one protein. Here lately there have been boxes of nachos passed through that window that should have NEVER hit a customers hand, completely cold, unmelted cheese, incredibly stale chips. Half the size as times as it normally is. And don't get me started on the ice cold soggy crunchy tacos I recently received that were SO bad they ended up in a trash can. Unfortunately there are now more cons than pros to this place. I will not be returning anytime soon. It is a sad day to see this place go up in price and...

I am very honest and forthcoming with my reviews. Typically I wait some time before speaking up, however when you experience poor service and quality it requires immediate attention. As a former customer service representative I believe every customer are in some cases right and as a professional even if they are not you solve a problem regardless. It takes a level of business understanding to respond to a customer that is acting inappropriate. However when you are providing a service and a customer is not happy with that service you fix it, period.

In this case the customer service level here is the lowest I have seen. They do not believe in providing quality service or atleast edible food for their customers. You take what you get and trust me the quality is at an all time low. There is absolutely no excuse to be a small establishment and serve the worst food. I would drive by at normally busy lunch hours and there were never a crowd. That should have been a huge clue that something was wrong. I wanted some Mexican food and this was close, big mistake. Stay away from this location because you will not be treated as a valued customer and the food is terrible. I am not the only person to find this place a horrible example of Mexican food the reviews speak...

Just drive 1 more mile down and eat at "DON TACO" So I got a large melon water and it was bad. The water tasted so bad it almost make me puke. It smell rancid and tasted even worst. Yes unfortunately I tasted before I smelled it. They said they will get me another ok good. However I order a "parillada" and they didn't give me my side orders of rice or beans or the "salad"lettuce with tomato. Also said they ran out of salsa green and red. Also the salad smelled bad and rancid. Even look way out of date all soggy. I call them about it they didn't said sorry and also didn't give me a solution there was a moment of silence during the conversations like saying what do you want us to do. Until I said I am going back for my food. They said ok, then I went and didn't have my order ready. I had to wait 5 more minutes in this fast food place not restaurant after I called and drove 10 minutes to get there. Never buying there again nor do I...