Customer service: We were greeted warmly by the employees and they were cheerful/pleasant throughout our experience. When trying to communicate about our meals, it was extremely difficult. My coworker and I repeated ourselves multiple times with requests that I did not feel were challenging that still didn’t get through so we gave up (if we need to wait for the spicy chicken, you can make everything else and I’ll just eat that while it’s cooking/you can put everything the platter comes with on it). We were informed the wait for their featured chicken would be 5 minutes. It was more like 10-15. We arrived about 11:55 am and didn’t sit down to eat with both of our meals until almost 12:30. As I was sitting down, the party of four men who were in line in front of us were getting up to leave.

The pair working the line seemed very disorganized. Lots of running back and forth without a real system. Every step took an extremely long time. Yelled across the restaurant asking my coworker if he paid for his food. Maybe they’re new? But why leave two trainees alone during lunch in a busy corporate area?

Quality of food: I was expecting a lot more flavor for the type of food this is. I could have passed on the featured spicy chicken that we waited an extra long time for. The Hibiscus Lemonade was $5 and tasted like the hibiscus syrup was spoiled/expired so I dumped it and just got myself a Coke. The pita bread was very soft and fresh. Way overpriced for the quality unfortunately overall - about $21 including tip tax entree and drink.

There are so many restaurants in the area, unfortunately this one did not stand out and I’m personally shocked to see so many 5 star reviews. I’ve had much better food and service at places rated lower. Probably will not be back.