Atlanta Marriott Perimeter Center — Hotel in Dunwoody

As a Gold Elite Bonvoy member, I am entitled to late checkout by default and I asked the front desk the night before to be sure that this would be the case in order to preempt issues, as a result of the way I was treated at check in. Next morning, two housekeeping staff folks come to my door one after the other to see if I had checked out. They woke me up from sleep.

My check in experience was probably the worst one I have ever experienced at a hotel.

I arrived Thursday early evening. I walked up to the desk and smiled, then introduced myself and stated that I am checking in. The lady behind the computer didn’t look up from her screen but held up a finger to indicate she needed 1 minute. She is just busy, I thought. Then, she bellowed: “Last name!?” To which I replied: Txxx - and proceeded to spell it out T like Tom, etc. She tapped buttons on the keyboard then said insert your credit card here. Are you parking with us!? Yes, I have a car outside.

I then try to engage in conversation because clearly she is not having a good day. “Hmm. No welcome gift as promised for members today? Is this a franchise property?“ I said lightly with a smile on my face. Yes Sir. Ok here is your key.

Ok. She isn’t clearly in the mood. No problem. Thank you! I took my key. She gave me one key and then said: Elevator is down the hall to your right. Thank you, ma’am and I walked away.

Elevator opens on the fourth floor. I come around to go to my room and there is construction stuff all over a section of the hallway. I think to myself I surely won’t have to go through this to get to my room daily for the nights I am here, right? So I decide to go back downstairs and ask the same lady, Tashinaka to be switched to a different floor and she retorts: There are no more rooms! You can use a different elevator on the other side of the building to get upstairs to your room, etc. So I said to her, so you don’t have any more rooms!? Yes. Well, if that is the case, please check me out so I can find a room at another Marriott. She grabs my keys and sets them on the counter. And proceeds to help another person who was in front of her.

I have attached a picture of what I saw on the fourth floor.

Noticing I was just there moments ago and back with my luggage, the other lady, Raquel intervened. Got my hotel key and asked me to join her at her desk. I indulged! She then asked her colleague what happened. “Oh he don’t want to stay. He wants to be checked out!” “No ma’am!” I interject. “I went to the fourth floor to access my room and there is construction on the floor. I would rather not stay on that floor all these days and since she says there are no more rooms, I don’t mind getting checked out so I can get a room somewhere else.”

Raquel doesn’t apologize. She gets on her computer intently peering at the screen typing away and clicking. Then she announces: I have upgraded you to a room on the 15th floor. Ok. Thank you! So there is room? No, I just upgraded your room type because there is no more rooms in your room type. Thank you Raquel.

I get to my room on the fifteenth floor and discover, it was a blatant lie. The room I reserved on the Marriott Bonvoy app was exactly what Raquel gave me on the 15th floor. The same room type which Tashinaka claimed moments ago was no longer available and since I didn’t want the one she had assigned me on the fourth floor, I should leave as per my request. If this was an upgrade, then what room type was given to me on the fourth floor?

I am not going to assume that these two ladies took the liberty to treat me in this manner because of how I looked. Or maybe I was smiling too hard when I first walked in - I don’t know! I may not be the Platinum or Ambassador Member but I still am some type of member and deserve some form of not even for the fact that I am a member, but for the simple fact that I am a guest at your hotel property. These two ladies failed woefully at upholding the qualities and standards expected of a hotel aligned with the...

We spent the night in this hotel last night, when we arrived. We desperately needed to use the business center to print out some important documents for our meetings. We were told by the person that checked Us in who have it to also have been very rude and condescending that the printer was not working. I still find it very hard to believe that a hotel of this size has one printer in their business center. If it's not working that they couldn't replace it immediately, after all, it is the Marriott.

The clerk when we checked in told us there would be a an additional $75 fee that she called a security fee and then she had the nerve to tell us that every hotel has this fee. We are not the kind of people who have never traveled, to the contrary. We have traveled a great deal, I have never encountered this and once again I have never had a clerk be quite as rude and condescending as this very young reception clerk was to us.

She then told my wife that she could email her the documents and that she could print them on another printer. She hand wrote the email address for us and after my wife set the documents via email she said she did not receive them. She also had the nerve to say that maybe my wife misspelled Marriott. After some conversation we discovered that she had given us the wrong email address, And after she tried to blame it on my wife, she went back to the room and got the piece of paper that this clerk personally hand wrote the email address on and brought it to her to show her that it was her mistake, not ours. To say that she was unprofessional and unfriendly would be a huge understatement

The overnight clerk, whose name was Bethany was actually very accommodating, very friendly and very professional was the absolute opposite of the clerk that checked Us in and caused us these problems.

Finally, I have to comment on the fact that while there is a Keurig coffee machine in the room, two little creamers for two people staying in a room is stingy to say the least! There was no coffee early in the morning and we had to use the Keurig in the room to make...

This Marriott hotel was visually appealing, the parking was plentiful and the staff was nice. ||The rooms were decent; however, overall there is room for improvement. ||First, the windows in the hotel rooms do not open, as such, there was absolutely NO ventilation, which left the room VERY humid and stuffy. The only option to escape the stuffy humidity was to turn on the air conditioner. However, when the air conditioner was turned on, the room was freezing. When set to 74 degrees (or less) the air conditioner emitted CONTINUOUS cold air that smelled like a mildewy medicine cabinet; yet, if the temperature was set to 75 degrees, the heat kicked on. There was no fan option on the thermostat that we could see or figure out. ||Next, the lamp sockets on the bedside table lamp were so loose the plugs would not stay in and thus unusable. Fortunately there was a functioning multi-outlet on the desk.||Next the beds were VERY soft and my back & hips were killing me; but if you like soft lumpy beds, this hotel is perfect. ||Additionally, the bathroom also had various issues. First, the bathroom door slides closed with no locking option and is easily pushed open ... meaning you can fall down when the door is leaned on (which almost happened to me). Second, the sliding door provided NO sound barrier as such you could hear EVERY noise and bodily function that takes place in the bathroom. Third there was only ONE towel hook in the bathroom in a hotel room can house two - four people. Fourth, there was a vent in the bathroom (above the shower), but it did NOT work.||Lastly, I ALWAYS put the 'NO Room Service/Do Not Disturb' door sign/placard on my hotels room to DECLINE room service. However the signage provided by your hotel fell off the door EVERY time the door handle was turned/opened. Unbeknownst to us the sign fell off the door when we left the room, and room service entered our room during our absence, although we did not want room service. ||Thank you for allowing me to provide my opinion; hopefully my comments will be used for future...