Mattress Firm Perimeter Expo — Hotel in Dunwoody

We went in on Memorial Day, looking to get a good deal. We clearly expressed our budget and basic expectations. Our salesperson, Sam, was pretty good about helping us make a good choice for needs without being pushy about any add-ons. However, he didn't tell us that the mattress we chose came in a box. We are young adults, and this was the first mattress we have bought ourselves. We thought we were being delivered a mattress in the traditional sense where if you try to drive it home yourself, it will be dangling off the roof of your car... I will give Sam the benefit of the doubt and assume that he either didn't know this, or just thought we didn't want to lug a semi-heavy box to the car and into the house. However, we were very displeased by the delivery service we then received. The delivery guy simply carried the box inside the front door, took a picture, and left. As this was not the service we were told we would receive, I was quite frustrated, and I called Sam. (Sam, I hope you can forgive me for the tone I used when asking for the refund, as my anger was in part due to having a bad day unrelated to this situation.) Thankfully, Sam very readily refunded the $100 delivery fee, as I requested, and he said that perhaps the delivery guys were just tired from a long weekend. Again, I'm willing to give them the benefit of the doubt, but in all, my experience was a bit tainted. My advice to future customers is to ask your salesperson if your mattress comes in a box before purchasing delivery. My husband carried the box by himself (he said it was moderately heavy but do-able), and I set up the mattress on the bed frame on my own...

We visited this store yesterday and experienced OUTSTANDING service! From the moment we walked in Joe was engaging, knowledgeable, and ready to "custom-fit" a mattress and adjustable base that exceeded not only our comfort desires - but also budget. Joe made us feel comfortable and important. His ability to balance assisting us as well as other customers was impressive. We appreciated the connectivity Joe offered during our consultation. He even shared with us why he chooses to work for Mattress Firm, reciting their three core values and how they drive him to perform his best each day not only professionally but personally too. Yes, the products are great! Yes, the prices are great! But, the ultimate deal sealer that closed the sale for us yesterday was Joe. Mattress Firm, HANG ON to Joe! After 10 years in retail and talent management, I can assure you he is a rare find and will continue to be a profitable investment to both your sales and customer experience! If you would like a relaxed and educational shopping experience that leaves you feeling you made a great investment in both the product and service you received, then go see Joe at Mattress...

WOW!! Kiana Eaton, really took care of us. We really enjoyed working with her. I came in earlier in the day to get a feel of their inventory and the store before bringing my wife in. Kiana was able to share her knowledge with me on what might help my wife's lower back pain and took note of my preferences. Roughly 4 hours later I came back with my wife, and Kiana was able to remember all of our preferences, what we had looked at, what we were considering and what we currently owned. She was very patient with us and helped us make a decision based on all of our needs. What really impressed me about Kiana, was when we were struggling to narrow down our selection of beds and she pointed out things I was doing subconsciously, which ultimately indicated which bed I enjoyed the most. Unfortunately that bed was out of our price point, but Kiana saved the day by educating us on an option that matched with all of our needs and was within our budget. We greatly appreciate her efforts and would be happy to refer friends and...