Thai Kitchen — Restaurant in Durango

Edit - the original experience I had here has not been repeated; this is the best Thai restaurant in durango, we order from here often and their food is great.

— EDIT: spoke with the owner who was apologetic, helped refund the dish and did not require that we bring it back in. Since then we’ve ordered food from here multiple times and it’s always been very tasty.

Hate to rate this place so low as their food is tasty and the woman that works at the front was very helpful and friendly (she gets 1 extra star), but won’t order from here again after a really poor experience I had.

I placed a large order - 6 dishes, all vegetarian (I was very clear about this): 1 Tom Yum soup, the vegetable spring rolls app, 3 curries with tofu, and a Drunken Noodles with veg and tofu). I drove out to pick this up after a major snow storm and the roads were terrible. A vegetarian member of our party began eating the drunken noodles only to realize that there was no tofu and the dish was filled with chicken (though the container was labeled Veg/Tofu). I called to request that I get a refund for that single item, as I didn’t want to drive 15 minutes back to get an exchange in terrible weather. I was very polite about it and was told it was no problem. A few minutes later received a call back saying that the owner has a policy whereby they only offer refunds to customers who bring the problem food back, and that I’ll need to bring the dish back to get my refund. Absolutely ridiculous policy - your clear screw up requires I be further inconvenienced. The message here is clear - this restaurant doesn’t trust its customers. This is Durango, I’m not trying to screw you over for $15 on a $90 takeout order that I...

HAD I know they use plastic containers only for even Dine in - I wouldn’t have gone to the place.

After SOOO Much of Awareness around the World on not to Use Plastic - especially for food - And Completely Avoid for Hot temperatures food - I don’t get how Restaurant business still are soo Unbothered of customers wellness.

I hate hot food being directly poured in Plastic boxes. AND THATS THE MAIN REASON I PREFER DINE-In Versus Take Away In USA.

Food Tasted really very BASIC. I had to trash more than half of the food, as I didn’t feel appetite after the Plastic and the taste of Food.

I will Be extra careful next time and Specifically look for plastic usage before I enter the place.

This place - keep aside plastic part - the food quality taste was mediocre.

About service - specifically Mentioned that I will take the hot jasmine tea later and not with food.

People in USA - most restaurants just want to get there work in one go - they never have any Order/Steps for Course. All appetizers, main course and drinks and almost dumped on customers table at the same time.

Sooo different from rest of the world. I grin when PEOPLE here talk about Customer Service, Bcoz it...

My daughter and I visited Durango. We ordered the Yellow Curry Fried Rice and Green Curry, both with Veggies and Tofu. We had walked a long way to the restaurant, in the cold, to pick up our order because we didn't have a car. I came back to our place, again in the cold and very tired, and we received a random fried rice and a Green Curry with no Tofu. I called the restaurant and explained to them politely that we didn't get our correct order and explained to them the situation. The person on the phone was very rude and told us that we had to walk all the way to the restaurant to get the correct order or a refund. I asked if we could send a picture somehow, but they also said no to that. We had to order dinner from another place. Some sympathy or a sorry from the person on the phone would have been nice and would have increased this rating. I am disappointed by the customer service. I should have been cautious from the other reviews...