The Rochester Hotel — Hotel in Durango

Headed to Durango to visit my son and originally had a resy at the Strater. Moved the trip up three days and Strater could no longer take me so scrambled for something else in town and searched on best hotels and came up with this little gem. ||There is a lot about this place to love. GREAT location. Walkable to town but off the Main Street by a block so on the quieter side. They were very accommodating on reservations including staying one night in one room - the next two in another because of the last minute resy. This is a 15 room inn, relatively new (opened in 2022) and has all the basics you will want. ||Rooms are fresh, clean, modern, and have all the things you'd want - great Aesop toiletries, great sheets, comfortable beds, the right number and type of towels etc. While they are a tad spartan they get the job done and there's no quibble on my part except the pillows are alittle firm/rubbery for my taste. I think they are faux down. Would have liked a down option but recognize that's not for everyone. I would have liked two types of pillows of the four - a firmer/softer on each side instead of four 'tough' ones. But the sleep quality was great. Rooms were air conditioned and fan temperature easy to manage especially in warmer weather. ||The hotel has a lovely seating area downstairs with a newly placed full bar. Lovely if you want a cocktail and very inviting. NO restaurant on premise but continental breakfast lovely in the morning and with the location downtown plenty of eating options around the corner with Lola's across the street a real gem. ||They have a lovely spread of coffee, scones, muffins, and fruit to die for - really fresh and tasty. Coffee is delicious and tea another option. Would have liked to see some hardboiled eggs added to the spread but understand what their offering is intended to do and not do. When I first checked in I was alittle bummed there were no coffee makers in the room (Keurig,nespresso) kind of de rigger these days but the inn is so small it's easy to go downstairs and grab coffee first thing. So it turned out not to be an issue.||If I were staying here with my hubby I'd def get the king room as they are a bit bigger. I had a great room for one but it would have been too small with two of us especially given no proper closet and the place to hang clothes a very small space by the bathroom counter. ||The place is also all 'automatic' check in - keyless entry to the hotel after hours and to the room. I was at first put off a bit but actually was OK with the experience. One of the two innkeepers are there from first thing in the morning till 7 at night and maybe later given the bar there now. If you come in after hours it is what it is.||Only thing I'd do is opt for an upstairs room. Not loving the idea of having my room off the courtyard or facing the street with the whole thing at street level. Maybe it's a safety thing but leaves me uneasy. I'd definitely come back and my preference would be upstairs room for sure. I don't think I would stay here if I couldn't stay upstairs even if traveling with a friend or husband. Just dont' like the idea of rolling up the blinds and wondering who is going to be right out side! ||Great find. Service great. Hotel rooms comfortable. A...

We’ve stayed here several times before and loved it. Ownership changed hands in 2021 and we’re so disappointed. It’s very impersonal now. There’s no welcome info in the room. You don’t check in. There’s ONE employee on premises only, the “bar manager” to talk to. Everything’s done via text…checking in info, any Qs or issues you have. ||If you want to watch ANY TV, forget it, don’t stay here. We like to watch a local channel for local news and weather. Forget it, they don’t offer any local cable stations (as improperly advertised on their site) unless you want to watch CBS’s Detroit feed, or CBS’s New York feed, or Phila’s, or LA’s on the Pluto TV app as we were told when we asked! We’ve travelled all over the world, in all levels of hotels, and never have not had access to local channels on the TV.||They say you can stream on their Smart TVs. You CANNOT as they don’t have enough bandwidth/internet capacity for their 15 guest rooms to stream. We’re staying here 5 nights, during the Olympics! We wanted to come home after dinner and COULD NOT get any NBC or Peacock, Netflix, or Amazon even - with our own subscriptions. If we were lucky to connect, we’d get 60 seconds of broadcast, and then it would be buffering and never come back on. So frustrating!!! And we are told that Mgmt is fully aware of this issue, and HAS BEEN FOR A YEAR!||The first 2 nites we struggled with the only one remote we had, an Apple Remote, on which we couldn’t even adjust the volume, or try to stream Peacock to see the Olympics. There’s no printed information on how to use the tv. We asked to have someone check our tv, they reset it and then left a second remote (Samsung tv)… but still the same (lack of) connectivity problem. Need more internet capacity for a hotel this size!||The rooms are stark. The 4 window shutters don’t stay open, it’s a constant fight w them to try to let just a little light in. The area to hang your clothes is not a closet, it’s a random space where they hung a rack. The window A/C was loud, all the time. The bathroom ceiling fan was dirty around all 4 sides, like it hasn’t been dusted/cleaned ever. They leave you a “Yogasleep” sound machine in lieu of a clock, by the bed, no instructions. No welcome letter. The lovely outdoor area isn’t kept up like it used to be. ||The one very nice thing: the Aesop bathroom products. And the updated bathroom. But that’s not enuf to offset the bad.||At $375/nite (x5, that’s a lot of $$!) it’s def not worth it. We’ll never stay here again, we CANNOT recommend. Sad too that the fabulous neon Rochester Hotel sign wasn’t lit up at any time in our 5 days/nites here! Such an overall...

Oh boy. Just like the Wyman hotel, found a burnt American flag draped over the bed frame as soon as I walked in. A sight to behold. They really know their service. Everyone was super nice to me. Except Chester. He wouldn't stop kicking me every time he saw me. Even when I had a one-on-one sit down talk with him about how I actually don't think it's funny to be kicked, he proceeded to kick me. Honestly, I think he enjoys it, since he keeps laughing every time. But other than that the service was phenomenal. The shower had great water pressure, even though sometimes it wasn't water that came out but I can handle sticky situations well so I got over that quickly. Can I just say something. I don't understand how the management hired a man like Chester to work at this hotel. He kept throwing things at me when I was eating in the lobby. No one even noticed. I felt crazy. I know for a fact he was throwing things at me, but every time I asked him to stop, he would just proceed to kick me and laugh and skip away. What is he doing? Sorry, I just had a lot of negative experiences with Chester that got in the way of my amazing vacation. Speaking of, the breakfast was amazing. The food was top-tier breakfast food and even the dinner had a great spin on it every night. OK, one last thing about Chester. I found his name tag in my room one morning after I got back from a night out with some colleagues. My wife, who was staying with me, said she doesn't know how it got there. The fact that she was there all night and didn't see how Chester's nametag got into the room makes me think that he's sneaking in and messing with my things when we're not in there. I confronted him about it the next day and he just laughed at me again. I feel like Chester might have some emotional issues, so I am gonna go easy on him, but he did hinder my joy throughout the trip. Unfortunately, I need to go to marriage counseling now, so I am going to end my review here. Thank you for such a great time! I loved the stay, and hopefully Chester can get the...