Gilley's — Restaurant in Durant

My husband and I were there for the weekend for turnpike troubadours. Friday we went had a great time band was awesome. The bartender was attentive. However I left the restaurant to use the bathroom (as I didn’t know one was in the restaurant) and upon going back in I was bombarded on getting ID. She followed me to the bar to check my id as I had already been in the restaurant for over an hour. Needless to say I am 50! Not 21 anymore but a little overkill following me to my seat? Saturday night after the concert we headed back to hear the band and we were met with rudeness and unprofessionalism. My husband has a paper real ID from Oklahoma. The manager insisted we have our old ID and would not let us in. I was told to “Take it up with the DMV then?!?!!!?” Huh?

LOVELY CUSTOMER SERVICE FROM MANAGEMENT!

We were very disappointed as this took our good times down a notch but I did find it funny though as we were on the floor walking by they were taking people out in handcuffs and the crowd was small! Let those people in but don’t let the bald grey haired couple in cause they have a paper Real ID ! Makes sense!! I honestly felt the manager wasn’t listening to me even if I was upset she should have been calm and handled the situation especially being in her upper management “I wear a coat” position! And I was gonna by a shirt!! Sadly...

First off— I love visits to Choctaw as a whole. Gilley’s is the choice we typically opt for as far as eating goes. The food is great, in my opinion. The drinks— decent. What keeps the experience from 5-Stars is, and has been on each occasion, the service. Each and every time, despite clarifying with our server, at least one person in our party has been served the first round incorrectly based on the order. To be specific— each time, we’ve asked about specials. Once, we were too late; ok, no problem! The other two times, we were told what the specials were; we ordered accordingly. However, on EACH occasion, the first round has been poured with top-shelf liquor. Once despite ordering a happy hour special, and twice despite asking for otherwise. Each time however, we were charged the full amount and each time (three separate servers) they “admitted to making a mistake,” which we understand— we’re human. We didn’t ASK for the price to be adjusted (ya know , to the special/well-liquor price vs. top shelf , even though they admitted a mistake). Yet, on no occasion was any attempt made to rectify the situation, which has thus far amounted to an additional ~$20 or so we’ve been charged over what we actually ordered. Aside from this, awesome. It almost feels as though it’s being done intentionally...

If I could give this place 0 out of 5 stars, I would. We came to the casino for a fun night with friends to celebrate an engagement. While the evening started off great, our experience at Gilley’s completely ruined it. One of our friends, who is Asian, was singled out and accused of having a fake ID despite being well over 25. Meanwhile, the rest of us (all white and younger than her) were served drinks without issue. Even after her ID was verified and scanned as valid, there was no apology or acknowledgment from the manager or staff.The racial profiling was blatant, offensive, and completely unacceptable. To make matters worse, the service was awful. Our server was inattentive and the food was barely edible. The meat was as tough as overcooked rubber and the rest of the meal was not much better. What should have been a fun and celebratory night turned into a frustrating and disheartening experience. I would not recommend this place to anyone, especially if you care about being treated with...