Cocoa Cinnamon — Restaurant in Durham

WHY so many awesome reviews? Do most people not know what good coffee is? This place is filthy and their lattes suck. Visiting the area for the first time & being a coffee lover, this place was raved about by friends of friends. There was a language barrier which made it really difficult to order. The woman at the register did not speak English very well at all and I have sensitivies & allergies so asking questions about certain ingredients and actually receiving a confident answer (response) proved to be more than difficult. The girls weren’t sure how much maca or how much matcha actually goes into the drinks & seemed unfamiliar with what exactly some of the contents of the lattes were which was irritating. After ordering an Oat Milk Dr. Durham I was excited to try the lava salt,ginger & vanilla concoction! I was SO disappointed. It tasted like oat milk. Not espresso with milk & all the other fun ingredients...just hot milk. I went to the counter And told her how plane it was and ask her if she had put any flavoring or salt in the latte at all. The girl added a little bit more vanilla and sprinkled ginger powder into the drink. First of all ginger powder? I don’t understand why you would even add Ginger if it wasn’t in a simple syrup or something a bit more potent. and told her how plain it was and ask her if she had put any flavoring or salt in the latte at all. The girl added a little bit more vanilla and sprinkled ginger powder into the drink. First of all ginger powder? I don’t understand why you would even add ginger if it wasn’t in a simple syrup or something a bit more potent. It still tasted BLAH. Wish I could get my 5.50 back :( This place is mediocre at most. Not impressed. And also....gross bathrooms. Not a fan of this place. I had to go starbucks afterwards just so I could get a decent latte. And I’m not a huge fan of corporate brands. Why’d you make me do that Cocoa Cinnamon? This place...

I may be one of the contrary opinions about how great this place is. Don't get me wrong, I go here whenever I'm downtown. It's not quite a coffee shop, not quite a tea House, and not quite a chocolate bar. It's somewhere in between all three, so they have limited options in each area which add up to plenty of options overall, if that makes sense. It used to be that they were effectively all three, and they had an extensive menu and you could ask for custom things without any issue. Now they have two chocolate drinks when they used to have probably a dozen about 5 years ago. Tea is very similar in that it's been greatly reduced over time. The portions are very small for the money, we're talking 10 ounces for $6 for a hot chocolate, and the same price for 12 oz of tea. They offer some baked goods from 9th Street bakery at this location, and they are often sold out by late morning. There is usually a line so you have to , which isn't bad but it definitely is something to account for if you are meeting someone or me to get somewhere after stopping by. As for the quality of ingredients and craftsmanship, it's top tier. At least from what I can tell. People enjoy working there, you're very friendly and helpful, and I appreciate any business that treats its staff well. Overall, anytime I go I do have a slight dissatisfaction and I don't know exactly why. As you can see, I can't really place it because it's a good company and they serve good products. My thinking is that it is a bit overpriced for what they offer, their seating is a bit limited, and the overall pairing down of their menu over time has bugged me...

I came here yesterday for the first time with my girlfriend and it was a regrettable experience.

The staff was not friendly at all. I did not get a single smile from them. I came here especially because of the great reviews I read... What a disappointment.

The service was really slow. It took us 10 minutes to get 2 cups of coffee. There were 3 people working there and 2 people in front of us in line.

The employees looked annoyed. I came here not only for the coffee but the atmosphere. The atmosphere set by this place was not one that I would come to again. I was very polite but the employees were not. They did not care about the delivery of a product that would be appealing and enjoyable. Instead, I got a cup of coffee that tasted like dirt and I would not doubt it if there was some dirt in there.

I say this because the store was dusty and the bathrooms were gross. I do not think that is a good combination to have because coffee makes you want to use the bathroom...

The place was really awkward. Everyone was being quiet. I do not think they had the music loud enough where people would be comfortable talking. I am a shy person so this did not work well for me.

We sat outside because the couches inside were filthy. It looked like they got them from a yard sale.

I would never come here again.

Normally I do not leave bad reviews for stores but I had to make an exception for this place because of how...