Nautical Bowls Durham — Restaurant in Durham

Ordered on Doordash. I have ordered a few times in the past. At the start, no problems. The previous 2 orders before my order today were completely wrong or missing items. Today's order was simply missing some protein bites. Not the end of the world.

I called and spoke to the girl working August 10th, 2025 around 410 pm.

Extremely rude and disrespectful behavior from someone working in customer service.

When she answered the phone I said "Hello. Have you guys ran out of the birthday protein crumbles?"

"No".

"Alright. I'm calling because I've had multiple orders in the past missing items and wanted ...."

Before I could even finish speaking to ask of they had the peanut butter ones so I could come get them, she cut me off, talked over me and told me she'd give me the corporate number and I can talk to them about it.

What? What does that have to do with my order from your store? I tried to speak multiple times and all she continuously did was cut me off, talk over me and repeat "I can give you the corporate number and you can talk to them. I just work here."

The conversation then evolved into her lieing by saying she actually said "Yes we ran out" and not that she told me "No."

She had absolutely 0 concern or interest in letting me resolve my problem. At that point I asked her if she had any management I could speak to and she said no. I hung up the phone.

Their fruit bowls are good but that interaction right there ruined their store for me. Restaurants mess up orders all the time. It's not a big deal. However, if a customer calls with a problem from their order, and you get upset and talk down to them, there is absolutely no point in you working in the food industry. I will not be returning.

I highly recommend if you visit this establishment to only order in the store to avoid the...

1st time and honestly not even sure where to begin. I'm not even sure what i was eating but it was delicious! It was not sweet like icecream, wasnt tart like yogurt, and it was very light and not heavy at all. Not syrupy like some other smoothies/bowls with similar price point.

1st impression: eh, limited parking. I got the middle size (16oz) why not, and holy cow, does that say $16.17, and...OMG its HUGE. -- But there was Nothing I didn't like about it. I loved every ingredient. I loved how not sweet nor globby, but refreshing it was. I loved how the white part had consistency like icecream without the sweetness. I loved how I didnt feel thirsty afterward. I loved how unlike yogurt-based, my stomach didn't feel heavy. I loved how biting into it didn't give me brain freeze or sensitive teeth shocks. I loved how it survived a 10min commute to my next destination without melting! I loved how even though $16 made my jaw drop a little, I ate The...

I visited in late September. The inside is so clean and inviting with a nautical theme, of course. There was a customer waiting for her order so I went to the ladies' room. The bathroom was the cleanest of all public restaurant bathrooms I'd been in for a very long time. For me, a clean place to eat is priceless!! Since I had never been here and didn't know much about it, the server, Kate, was kindly willing to answer my questions. One of the most pleasant servers encounteredin awhile, I'd say. I ordered the paddle bowl with bananas as an extra topping. I watched as she layered up the goodness...it was beautiful!! And I told Kate that. I was so pleased that we both forgot about those bananas I paid for. At any rate, I forgive you, Kate. I do plan to stop by again soon anyway. I'll be looking for the same results, if not better! If you noticed that I gave only 4 stars for service... Kate and I know...