Dunkin' — Restaurant in Eagan

This is the WORST dunkin’ donuts ever, they either need to shut this location down…. or hire a whole entire new staff. I have been here 3 times and every experience is horrible it just keeps getting worse.

The first time i came to this location i simply ordered a caramel macchiato with cold foam on top. When one of the female baristas passed me my drink there wasn’t any cold foam, so i nicely said i ordered cold foam (THEY CHARGE YOU EXTRA FOR THIS) she said “it’s in there it’s just mixed in” the cold foam is supposed to be on top of the drink…

the 2nd time at this location i ordered my drink ahead of time on the app and paid for it through apple wallet. when i got to the location literally 7 min after ordering they male barista told me they had closed an HOUR EARLY. they also told me they don’t do refunds for mobile orders ……… horrible service

the 3rd time i went back today i ordered my coffee on the mobile app AGAIN when i got there my drink wasn’t even made yet, the female barista said they were out of the flavor i wanted and they don’t do refunds…… so i had no choice but to settle on a...

Before I begin my review I find it interesting that the same location has two separate Google search results? I reviewed the Baskin-Robbins side of the business, but will review the Dunkin side. Being both businesses reside in the same building. With that said.

From the few times I have visited this location have found the employees to be okay in the performance of their duties. A little more training would do wonders in my opinion. But, I digress here. Dunkin rebranded themselves and dropped the "Donuts" portion awhile back, but their donuts just aren't the same as of old.

They used to make their donuts fresh daily, but now come frozen then reheated before sale. Then they took out the counter and stools which was a mistake in itself in my opinion. We "old fogies" used to gather in Dunkin Donuts after church to shot the breeze eating fresh donuts and drinking coffee. Those days are long gone and will be missed.

These days I go-to Donut Star on Cliff Rd. for my donuts as they are made fresh daily. Just wish a Krispy Kreme was...

To begin with, this establishment is NOT wheelchair accessible. There are NO handicap parking spaces anywhere near their entrance, and to further complicate things, the only sidewalk cut-in is about 5 businesses away and completely inobvious. Having negotiated that problem, the entry door to the facility is NOT ADA compliant. It is extremely difficult to open the door if you're in a wheelchair and I was not offered any assistance until AFTER I had already gotten through the door. After 5 minutes of struggling with their [bad word deleted] door to be confronted by an employee with an armful of boxes and asked "Can I help you with that?" I replied "How, I'm already through the door?" She shrugged and walked off. Eventually the person behind the counter came over and stood there. The tray of product labelled as what I was looking for was empty. I asked about that and she said, "Oh yeah, we usually don't have those." Do not waste your time, effort or composure...