Staples — Local services in East Lampeter Township

Can't speak for the rest of the store, but I was disappointed with the print service I received. Two associates helped me, and when I asked if I could choose the paper color and weight, the first associate said that I could. After I requested the color, the first associate called out to the second, “I would use 110 lb paper.” Since he had made the decision for me without asking my selection, when we had just discussed the fact that I could select the weight, I assumed that he was giving me the higher quality option at the same price as a lower quality option. I was excited! But when I was given my bill, it was twice what I'd been expecting! The second associate explained that there was a charge for express processing, even though I hadn't been given the option to use the standard rate. When I asked her if there was a higher cost for the heavier weight, she said there was. The point in me asking if I had the option to choose the weight in the first place was to reduce cost, but even though I was told I could select the weight, I wasn't given the opportunity. The associates conducted themselves in a professional manner, but caused several problems, so I'll try to steer clear of the print section...

It's no wonder this company is going out of business. Went in for toner that I can find at any Target, Walmart, Etc. They didn't have it, which is really no problem. I'm able to get it elsewhere. My main problem is the attitude with which my interaction was handled. The women who 'assisted' me were both extremely rude when I asked for a stock check on a product advertised on their website. If their lack of common stock does not drive them out of business, their poor customer service will certainly prevent any effort in customer retention attempts the corporate entity may strive for. Order from a reputable online distributer if you value your time and money. Staples will soon join the ranks of Office Max and...

I am staying at Days Inn in Ronks. I forgot to print something out that I need for my job. Normally, I don't have to do this yet because I'll be working with the Amish I have to have paper copies. Anyhow, the Days Inn would not print or copy for me. This frustrated me so much(as I've never had a hotel not do this!) That I went to staples without my wallet. When I got there O asked the gentleman at the printing services how much a copy was, and explained quickly that I had change in the car. Anyhow, long story short, he didn't charge me. I will go back to this Staples for any of my emergency printing needs in the future, and I will make sure to have my wallet with cash and...