Lou & Harry's Bar and Grill — Restaurant in East Lansing

So they have a tendency of trying to confuse you by their rules. It clearly states that they have a $3 mug so I ordered 6 mugs and got over charged. When I brought it to the managers attention he didn’t care and said there was nothing he could do about it. So basically they try to get down on you by phrasing their deal in a way you can’t understand and then charging you lastly they have a zero tolerance policy so if you’re too drunk or dancing and having a good time they will kick you out. Other than that their music is good.

So, I don’t know how to respond to the “manager” but this is my response-the second paragraph. (I’m editing this to respond to what the manager wrote). I spoke with the manager and he did not offer NOTHING to accommodate us! There stated NO WHERE in clear writing that the refill itself was a different purchase from the mug and that the mug does not come filled, you’re Soley buying a mug. (And I’m saying this bc the manager stated below that it is clarified on both chalk boards when it wasn’t.) AGAIN....it was misleading and appeared to be perceived as the drink itself being three dollars and the refills was a different price. And even when I brought it to the managers attention and we did not Drink barely any of our drinks, he did nothing to about it, clarified what should’ve been on the board and walked away. So, I paid the price and I decided that I will not be going back there because of the miss leading information, and rude management . The manager began by saying that the only way he can accommodate us is if everyone did not drink the drinks (which we hadn’t, took a sip or two) so I told him that everyone did not drink Their drink, that they were still completly filled so he rephrased it and said that everyone still has the dribk basically in their hands already so he cannot do anything about. In all they lied in their comment, our drinks were still filled to the top or else I wouldn’t have brought it to their attention, they did nothing about it when I did bring it to their attention , and but mostly specials on the chalkboard were misleading and obviously I wouldn’t have ordered 6 mugs had I know my bill was going to come...

I think people need to be a little more understanding and fair of small businesses trying to survive and bounce back after Covid. I see some of the complaints on here and feel they may be a little unfair and unjust.

I do not have my view based on bias but this is one of the best bars in town that has a wonderful atmosphere, great staff and amazing food.

These people work crazy long hours and have so much on their plate because right now… no one wants to work. All bars and most small businesses are hiring for all positions and people are either being hired and then quitting… because they don’t want to work… which in turn is making bars/restaurants standards have to be adjusted to just be able to provide their service in the first place.

Instead of complaining about your service or some minor mistakes, maybe consider being a little empathetic and understanding what the people in the workforce are actually going through before you decide to complain about your service.

I rate Lou and Harry’s a 10/10 because they are doing their best to make sure they give you the best they can with what they have available to do so with and even though it may not meet an individual standard, it may be the individual standard that needs to be adjusted given the times that we are currently going through.

Empathy and understanding go a long way for the people in the service industry who pull 10 sometimes...

Pros: Pretty good value for food, and it tasted good. It looks like there are good drink deals depending the day of the week as well (we ordered ones that weren't part of the daily special and they were about what you expect they'd cost for a college bar). Seems like a decent place to eat dinner and pregame at the same time if you get good service (read on). The cook is pretty cool

Cons: It took a long time to get any kind of service as soon as we sat down, to the point where we contemplated leaving (it wasn't a busy night). Not major (because it was still good), but orders were slightly messed up (chicken instead of gyro meat for my bowl, wings came without ranch). I was pretty hungry, so I didn't think it was worth it to send the bowl back and wait, plus my gf had ranch with her meal anyways so we'd just have to wait for it to eventually come out. It took a little bit longer than expected waiting for her food and I had to get it directly from the cook because none of the staff got up to bring it to our table. You pay + tip prior to ordering. Don't want to be "that guy" but the tip wasn't wholy deserved given the service.

Overall: Might just be an off night when we went. Food and drinks were good, but service wasn't. That averages out to an ok experience. Might just get it take...