Starbucks — Restaurant in East Ridge

There Coffee and food is Usually Great But Management is Rude and doesent knkw how to follow instruction to make your coffee Good unless u doctor it yourself so the service at this location is Terrible the atmosphere seemed Friendly but Except the manager seemed Like she was in her Feelings that day she is the type that will complain if u Vape Outside on way into store then tell u .. that u cant outside i understand inside but if im outside she can just get over it she watched me like a Hawk and made me feel Uncomfortable while sitting in the store waiting on coffee that Tasted Terrible by the way she watched me to make sure i wasnt vaping in the stord because my pockets were full and i was carrying it in my hand just Because i was using it in my car and on the walk to the front door but she had tge Odasity to come and tell me i cant do it outside so i made sure to do it anyway once i was Outside on way to My Car i will not come back to that Location must have been a bad week for that lady the way she Approached me whule sitting minding my own Buisness ... Alsp Wanted to Mention No One called out and let me know My Iced coffee was done so i waited and Waited then manager complained about my vape all while my Idlced Coffee was already done Melting on the Counter! I could have done been Gone by the time she Felt the Need to come Be a Mean Queen to me .. all part of the Crapy...

I recently visited this Starbucks for the first time. The experience started out excellent! Friendly conversation from the young lady who took my order. The order process was an excellent experience. Once I reached my destination I grabbed my hot drinks and the lid popped off!!! Spilling alll over my hand, my car, the ground and even in the business I was visiting. I was so embarrassed and I had made a mess in this professional establishment. I quickly attended to my burns and the owner cleaned the mess up I had made. I called and spoke with management. The staff was very understanding, kinda and patient. Ms. Jackie was very kind when I returned to the store and showed her my burns from the medicine ball beverage. She quickly administered first aid and made a report of the incident. The company got right on it! My suggestion for the drinks is make sure drink carriers are provided. Locking lids would be a good asset to add to the company’s budget for all stores, especially hot beverages!!!! I believe a thermal type cup is best suited for all the drinks to keep cold cold and hot hot. The heat from the cup alone was painful.I have videos but they are not uploading.

I have never received the gift card corporate promised me. For the trouble I had at...

The employees are Jerks and they can't make coffee. Half the time, the bathrooms Still closed.

Today we went in and there was a sign on the bathroom door that said Out Of Order. There was only 1 person in front of me to order. there were about 6-7 ppl waiting on their drink. There were 4-5 employees working. they had made 12-17 drinks for to go orders and they were sitting on the counter. we waited A LONG time for our drink. we watched other ppl go in the bathroom and they said there's absolutely nothing wrong with it. at that point we still didn't have our drink and the baristas started throwing away the other drinks. bear in mind other ppl had been waiting for 10+ min and had no drink. maybe instead of throwing them away, they could have offered the drink to the ppl STILL WAITING??? SO WASTEFUL AND INCONSIDERATE.

the coffee is so weak despite adding an extra shot.

also I think they just slapped the no bathroom sign on the door because they didn't want to clean it when the big group came in. jokes on them bc the group...