Tandoor Grill — Restaurant in Easton

Highly Disappointed in Customer Service Practices of the staff and unwillingness to properly address errors made while packing to go orders. We were trying to celebrate a Birthday!

It was one of our valued staff Members’ Birthday and we told her we’d stop by and would bring whatever she wanted to eat. She suggested the Tandoor Grill as it was closer to her than another Popular Indian Restaurant that came highly recommended in Allentown.

It was 6pm and Google Maps said the place closed at 10pm. As we got closer to the area we contacted the restaurant to place our order and was told they were closing at 8:30. We told the Man we’d order another time bc we couldn’t get there by 8:30. He said he’d wait for us until 9.

It is our fault that we didn’t check the bag upon arrival as we rushed to allow the staff to close but arrived to the Birthday Girls home to find that there was NO RICE in the bag... and the restaurant was now closed. We were all starving but had to wait as the Birthday Girl cooked rice for everyone from her own kitchen. We called in the Morning to make someone aware.

For some reason the young Man at the counter was quite bothered, though we were very polite, and without hearing us out told us we should instead speak with the chef(?) (bc we guess he’s not empowered to make Customer Service decisions himself). The chef was a little hard to understand and it seems that he barely understood us, as he suggested “Chicken or Fish” when we inquired about Vegan menu items.

At first they insisted that there was rice in the bag instead of accepting accountability (they could’ve easily checked their camera footage) and then they apologized and told us we can come back to pick up ONE order of Rice (We ordered SEVERAL ENTREES btw... No courtesy offers such as a free appetizer for the inconvenience or anything of that nature... They wanted to further the inconvenience by making a customer waste gas and time to come all the way back... Just for Rice???).

We were trained in the way of the Customer always being right and for the restaurant to place the Burden on the customer is unacceptable and not worth another visit

We tried to speak to the young Man again and he immediately passed the phone to the chef that we couldn’t understand or communicate with as another staff Member could be heard laughing in the background.

The small portions of food they served were edible... but not worth the lack of quality Customer Service. Next time we will travel a bit further and visit Clove or Biryani City where the staff is always pleasant &...

If you are having all the hunger in the world and you decide to stop by at this restaurant, do not, I REPEAT DO NOT!!!

We were group of 11 yesterday evening and ordered 4 appetizers, 4 entrees and 6 garlic naan’s on first order, appetizers came out and followed by Entree, when the basket of Naan came out, waiters never communicated by how many Naan’s are left with and we thought the portion sizes could be small (which was small), and ordered another order of 6 Naan’s. Later, we had to remind the waiter for our order of Naan (which they made after we reminded her) and then we had to cancel the order!! Waiter already knew it was her fault and accepted at the table.

Now, here comes the Owner of the restaurant with receipt of 12 Garlic naan’s (out of 12 we received only 6) and I told him to remove 6.

In his argument, he said you ordered 4 appetizers (FYI, if you can’t handle 4 appetizers together, you should close the restaurant and cook at home), and later told us to put -1 review of Google. Also he argued on giving no Tip (He already added 18% Gratuity). In addition to that, he was mentioning that all the orders are made to order. Let me clear one thing, YOU ARE NOT THE ONLY ONE MAKING MADE TO ORDER, WHOLE WORLD DOES IT AND DOING IT VERY WELL.

Such a bad behavior by owner (egocentric).

I myself own three different businesses but WE TREAT OUR CUSTOMERS AS GOD, We argued only because of owners rude behavior, not because of we cancelled 6 garlic Naan’s.

Let me tell you your portion sizes.

Veg Manchurian: you get three Veg Manchurian balls for $11.95 Malai Kofta: you also get three kofta’s $14.95 (Keep in mind, not even water is offered as complimentary)

Visiting an Indian restaurant is not just eat your food and leave, it’s about having the whole experience.

Anyways, only recommendation I have for anyone visiting this restaurant is, there are several another restaurant nearby you...

Declining portions. Seldom have problems. Used to be competitive in the area. They seem to serve genuine Indian flavors so you need to be advantageous to find what you like. Otherwise, many of them looks and taste about the same.

Notes to myself: Chicken Relatively dry and plain. Slightly spicy Yogurt chicken Extremely good and tender chicken.(pic 2, no longer served) Akari kabob not consistent. Chicken may be marinated or not. - not tender at all. Onion may be cooked slices or raw chunks. 50&53. Tendoor grill Flavorless but huge portions. Vindaloo lamb very spicy Mushroom Chicken very good!

Chicken shahi korma: very creamy very good!

Butter chicken: very spicy tomato flavor, red sauce.

Chicken achari as opposed to achari kabob: have potato pieces very good, otherwise same flavor. Less pepper pieces

Chicken Tikka masala. Lots of spices but low creamy ness. Generic complex spice flavor.

Garlic shrimp lots of garlic, tomato onion sauce, tangy but not as sharp as akari kabob.

Papri chat Good cold southern china hurbal sweet

Lamb hydrabadi Diced onion sauce flavor. Not creamy.

Malai kofta veggi Very creamy and complex has cotta cheese

Goat pasanda nuts inexistent Balance of creamy and brightness. Rather weak.

First one on lamb goat Balance of creamy and tomato spices

Kadai chicken: mix chunk veggie in light veggie purée sauce. Tastes like the welcome candy seed spice.

Music is very...