Stoke Coal Fire Pizza & Bar

I am writing to express my extreme dissatisfaction with the experience my colleagues and I had at Stokes Pizza and Grill on 3/30/2024. Our visit was intended to celebrate a co-worker's promotion, but unfortunately, it was marred by several unacceptable incidents. Firstly, upon arrival, we were disappointed to find out that the waitress attempted to overcharge one of our group members for drinks. Despite only consuming four beverages, she was incorrectly billed for seven. This blatant attempt to overcharge us was both unprofessional and unacceptable.Throughout the evening, we also noticed a severe lack of attentiveness from the staff. Our used dishes and cups were left uncleared for the entirety of our visit, despite our attempts to flag down servers. This neglect of basic service standards was disappointing and contributed to a subpar dining experience.

Furthermore, the quality of the food we received was below expectations. The chicken dishes were overcooked and excessively salty, indicating a lack of attention to detail in the kitchen. When we attempted to address these issues with the manager, we were met with dismissiveness and disrespect. Despite our group of eight people trying to explain the situation, the manager rudely brushed off our concerns, stating that he did not have time to hear complaints. Such unprofessional behavior from a manager is completely unacceptable and reflects poorly on your establishment. In the end, I felt compelled to pay for the incorrectly billed drinks simply to avoid further confrontation, even though it was unjust. This coercive tactic is wholly inappropriate and only served to exacerbate our dissatisfaction. Additionally, I personally found the quality of the drinks to be severely lacking. The mojitos I ordered tasted like plain Sprite, and I refrained from ordering further drinks due to their poor quality. Overall, our experience at Stokes Pizza and Grill was deeply disappointing, and we have decided that it is no longer worth our patronage.