Wendy's — Restaurant in Eden Prairie

I have now had two really poor experiences through the drive thru at this location. The first time a couple weeks ago, the employee was beyond rude when I asked to use the app for a special; “that’s been broken for over three days!” How was I supposed to know that, I don’t frequent Wendy’s, or any fast food restaurant, daily. After the app worked as she begrudgingly tried… there was no apology. Then when I asked her name, she was combative and asked why and asked for my name first, of which I very kindly gave her. Now tonight, the same woman, “Angel” I believe, or so she told me during my last experience was working the drive thru again, and with absolutely no kindness or respect. I get it, the world is a crazy place, but as a professional that manages a large team of employees every day, I would never tolerate her behavior. Icing on the cake, my chicken sandwich was basically raw inside, and the bread so stale from sitting out, I could barely bend it or compress it with my fingers. So, $17 bucks later, I think, as the very kind “Angel” doesn’t give receipts, no edible food, cold fries, and a fountain drink. The Eden Prairie Wendy’s has experienced my business for...

Went to this Wendy’s a little before 9Pm with no line. We waited at the box to order for 10 minutes and no one came to help. By this time a line was forming and all the lights were on, plus the hours said they were open until midnight, so we didn’t think they’d be closed. We drove around to the window and the woman working had her drive thru headset on and looked like she was just standing there. She then walked over by the window and completely IGNORED me as I honked and asked if they were closed? A bunch of other employees came over and then one locked the drive thru window. The women got smart with me and yelled at me that they were closed. I said why wouldn’t you say that instead of ignoring me and other paying customers? By now the line was 15 cars and she was not alerting anyone they were closing 4 hours early. I went back around to let other people know since she clearly didn’t want to do her job today. There’s always some rudeness or disrespect at this location, especially from this employee but today was just too much, so I had enough. I’m never...

Date of Visit: 11/14/2019 - Visited this location and ordered a birthday cake frosty. They handed us a sundae (in a paper bag). When we proceeded to question them on this, they stated that the sundae is the only way to get the frosty - they cannot provide it in a cup. As we were explaining that we had seen it on a TV commercial, a manager (we think) came up and gave us the frosty in a cup. Completely bizarre experience at this Wendy's.

Date of Visit: 09/26/2018 - If you work in Eden Prairie, this is a way quicker option for a lunch break than Arby's across the street!!! Nine cars ahead of me in line today - entered the drive-thru at 12:09PM, left at 12:14PM (compared to Arby's two days ago - five cars, entered at 12:09PM, left at 12:21PM). Food quality is pretty much the same as any other Wendy's. Will definitely keep this location on my "Lunch...